25th November, 2025
About the Company
Pennwood Aged Care Services is South Australia’s leading culturally specific aged care provider, proudly serving the Serbian and Eastern European community since 1993. It is the only provider in the state dedicated to supporting older Serbian and Eastern European people, while also welcoming residents, clients, and staff from all cultures and backgrounds. Everyone is welcome at Pennwood.
Pennwood is entering one of the most significant growth phases in its history. Over the next two to three years, the organisation will be acquiring new businesses, expanding residential capacity, enhancing service offerings, and navigating major regulatory changes. Effective management of the revenue cycle is critical to this growth.
About the role
The Accounts Receivable Officer is the guardian of Pennwood’s revenue stream. This role is not just about issuing invoices and collecting payments, it is about ensuring financial sustainability that allows the organisation to provide exceptional care and fund future growth. Accuracy, efficiency, and professionalism in managing resident and funding body accounts directly impact cash flow and strategic success.
Tasks and Duties
Reporting to the Finance Manager, the Accounts Receivable Officer will:
- Take full ownership of the end-to-end AR process across all service streams, from accurate invoicing to diligent and compassionate collections.
- Ensure billing is compliant with regulatory requirements and that all claims are accurate, mitigating financial risk.
- Build strong relationships with admissions, care, and administrative teams to ensure seamless data flow.
- Act as a professional point of contact for residents and families regarding billing matters.
- Operate independently while being a core member of the finance team.
- Work closely with the CFO, Financial Controller and Accounts Payable Officer to ensure a cohesive and efficient transactional finance function.
- Solve routine issues independently but escalate complex matters or sensitive debtor cases promptly.
Skills and experience - Experience in a similar role, with a strong background understanding of the billing and collections process
- Excellent communication and interpersonal skills, with the ability to handle sensitive conversations with clients
- High attention to detail and a systematic, organised approach to work
- A natural enjoyment of problem-solving, finding errors and achieving results
- Strong interpersonal skills and a desire to build a collaborative and supportive team environment
- Intermediate Excel skills and a willingness to learn new systems
- Experience with accounting software (MYOB or similar) is essential
- Experience in the aged care of health sectors would be highly regarded
- Eligibility to work in Australia; National Police Check suitable for aged care; NDIS Worker Screening (or willing to obtain one).
Culture and Benefits
Pennwood fosters a values-driven, community-focused environment committed to integrity, compassion, accountability, collaboration, and excellence. Contributions are valued, professional development is encouraged, and every team member directly impacts the quality of care provided.
Benefits include: - A newly created role with the opportunity to build a scalable AR function.
- Significant development opportunities for an experienced AR professional looking to deepen their expertise and progress their career including but not limited to technical skills development and leadership training.
- Flexible working arrangements may be discussed after the initial onboarding period, depending on performance and operational needs.
- Collaboration with a supportive finance team and broader organisational departments.
- Work that directly contributes to financial sustainability and high-quality resident care.
If you’re ready to take your career to the next step, apply now with a short cover letter and CV or call Bec Ramsden for further details on 0405 503 332 or email bec@ramsdenrecruitment.com.au
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