_{11th July, 2025}

Position Summary

A well-established healthcare services organization is seeking a highly professional and motivated Receptionist to provide outstanding client service and efficient administrative support. The ideal candidate will be the welcoming face of the organization, capable of managing multiple responsibilities ranging from client intake and appointment management to supporting billing and promotional activities. Experience within a healthcare setting is preferred to navigate the unique demands of this environment.

Key Responsibilities
Client Reception & Communication:

• Provide a warm and professional welcome to all clients, visitors, and healthcare professionals attending the facility.
• Manage high volumes of inbound calls, conducting detailed initial client intake and ensuring information accuracy.
• Direct calls and inquiries to appropriate personnel while maintaining client confidentiality and professionalism.
• Address client concerns and questions promptly, escalating issues as necessary.
• Maintain a professional, calm demeanour even in a fast-paced or challenging environment.

Appointment Scheduling & Referral Management:

• Efficiently schedule, confirm, and reschedule appointments for the allied health team, optimizing calendar use and client convenience.
• Manage referral processes, ensuring all necessary documentation is accurately completed and tracked.
• Liaise with healthcare providers and external agencies as needed to coordinate client care.

Administrative & Financial Support:

• Assist the accounts team by accurately uploading invoices and reconciling billing documents.
• Maintain and update client records in electronic systems with attention to detail and compliance with privacy laws.
• Perform general administrative tasks including filing, managing correspondence, ordering office supplies, and maintaining reception area cleanliness.
• Support audit and reporting processes by preparing and organizing relevant documentation.

Sales & Service Promotion:

• Actively promote available healthcare services during client interactions, providing clear, informative explanations tailored to client needs.
• Assist marketing efforts by distributing promotional materials and encouraging service uptake.
• Identify opportunities for business growth through client feedback and observations and communicate these insights to management.

Qualifications & Experience

• Previous experience as a receptionist or administrative assistant in a healthcare setting is strongly preferred.
• Excellent verbal and written communication skills with an empathetic and patient approach.
• Strong multitasking abilities with exceptional organizational and time-management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and experience with electronic booking and client management systems.
• Demonstrated ability to handle sensitive information with confidentiality and professionalism.
• Customer-focused, friendly, and approachable personality.
• Basic sales or promotional experience is an advantage but not essential.
• Ability to work independently as well as collaboratively within a team environment.

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