_{19th June, 2025}

We are currently recruiting on behalf of our client a professional cleaning and facilities services company, for a proactive and organised Service Coordinator to join their Western Sydney-based team.

About our client
  
Our client delivers a broad range of professional services Australia-wide with three (3) offices in NSW, VIC & QLD. They offer an extensive and varied range of cleaning, home modifications and home maintenance services to address every need.  It's not just about the service; it's about the client's satisfaction.
  
Our client services
  
Our client is tailored for the elderly, individuals with disabilities, and caregivers of both adults and children with disabilities, enabling them to stay in their homes. The services range from minor maintenance tasks to more complex modifications, including widening access ways, installing ramps, and undertaking bathroom replacements and renovations.
  
Role Overview

• Managing referrals from start to finish
• Ensuring the accurate recording of client information facilitates the timely completion of required work.
• Delegating work received through My Aged Care, NDIS referrals and other sources of new client business (e.g., Occupational Therapist referrals, Community Housing, and other external sources)
• Ensuring office processes are streamlined and followed
• Processing Accounts Payable and Accounts Receivable, meeting deadlines including the months and the financial year's end.
• Maintenance of financial records relevant to client cases
• Submission of collected information to support funding body requirements
• Telephone support
• Processing of new incoming referrals (Intake functions)
• Assessing the eligibility of client referrals
• Liaising with contractors and other service providers as required
• Maintaining client files and filing systems, both paper-based and electronic
• Receipt and dispatch of mail
• Support progress towards service delivery targets through contribution to an effective and efficient office.
• Liaising with the workshop and contractors
• Scheduling jobs and staff to meet operational goals
• Providing other general support to achieve Home Modification and Maintenance goals as the service manager occasionally directs.

Role Responsibilities

• To manage referrals made to HMMS & Property Maintenance through My Aged Care, NDIS, and other funded sources
• Ensure client records are accurate to support effective client management and reporting.
• To ensure that clients accessing the funded services of HMMS & Property Maintenance receive the correct services.
• To provide timely advice to ensure service delivery targets are met for our clients.
• To support the effective transfer of information between the various areas of HMMS & Property Maintenance
• To support reporting requirements of HMMS & Property Maintenance, both internally and externally
• To provide a comprehensive, coordinated and integrated range of essential maintenance and support services for frail aged people, people with a disability who lack imperative maintenance and support services are at risk of premature or inappropriate admission to long-term residential care.
• To support flexible, timely services that respond to the needs of clients.
• Be a strong ambassador for our client, Home Modifications and Maintenance Service.

Performance Measures

• Client referrals are actioned on time.
• Meet the client's satisfaction.
• Clients referred to HMMS & Property Maintenance receive the services they require
• High communication skills with subcontractors' equipment and material suppliers

Essential Criteria
  

• Strong coordination and planning skills
• Strong and clear communication skills, both written and verbal
• Ability to manage multiple projects simultaneously
• Good computer literacy, particularly in database maintenance/entry
• An ability to set priorities and achieve them.
• Ability to meet the company’s KPIs.

Benefits:

• Competitive salary: $65,000 - $75,000
• Flexible working hours (full-time or part-time considered)
• Opportunity to gain experience in a dynamic service-based industry
• Friendly team and training provided
• Career development and growth potential

Ready to Apply?
Send your CV and a brief cover letter to: recruitment@mycareerhub.org.au
Please note, only shortlisted applicants will be contacted.
We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and individuals of all abilities and identities. 
 
Job Types: Full-time, Part-time
 
Pay: $65,000.00 – $75,000.00 per year
 
Schedule:

• 8 hour shift

Experience:

• System administration: 2 years (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: Onsite

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