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About Relationships Australia  
Relationships Australia NSW (RANSW) provides a safe, judgement-free environment where individuals, couples and families can address the critical matters impacting their relationships, and their lives.  
    
What you'll do  
As the Centre Support Team Leader, you will be at the heart of the Bathurst Centre’s operations, driving efficiency and excellence. Your leadership will ensure that our Centre runs seamlessly and that both our internal team and external clients receive great customer service. Key responsibilities include: 

• Fostering a Strong Customer Service Culture: Lead by example to create a professional, client-focused environment that is attentive, empathetic, and responsive to the needs of those we serve. 
• Leading and Supporting the Administrative Team: Provide clear guidance, training, and mentorship to administrative staff, ensuring high standards in all Centre support activities. 
• Ensuring Safety and Compliance: Oversee workplace safety, maintaining a safe and efficient environment in line with best practices and standards. 
• Building Regional Presence and Partnerships: Act as a key point of contact in the region, promoting our services effectively, and strengthening collaborations with other organisations to enhance service delivery. 

Details  

• Permanent part-time role based in Bathurst  
• 4 days a week, Monday – Thursday  
• Approx $43 per hour (depending on skills & experience) +11.5 % super + 17.5% leave loading and tax-free salary packaging up to $15,900. (Increase your take home pay! Calculate Your Savings at https://www.salary.com.au/calculate-your-savings)   
• Extra annual leave days between Christmas and New Year  

What you’ll bring 

• Qualifications in a relevant field and/ or supervisory experience  
• Experience in running an office environment, multi-tasking and prioritising work for self and others  
• Experience in delivering and improving quality customer service to internal/ external stakeholders  
• Advanced knowledge and expertise in computer technology, data and financial management systems, and reporting  
• High level of accuracy and attention to detail  
• Capacity to develop and maintain effective professional and influential working relationships with internal and external stakeholders

Why work with us?  

• Make a genuine difference to the relationship wellbeing of individuals, couples and families; everyday!  
• Strong clinical and supervision framework to deepen our practice excellence    
• Work alongside people who truly care about what you achieve. Grow with us as a team    
• We offer many benefits including flexible working options, additional leave days, Employee Referral Reward program and a fitness passport   
• Extra Income - You can salary package up to $15,900 pa of your pre-tax salary for everyday expenses and up to $2,650 pa for entertainment expenses, meaning you take home even more pay!  
• We value inclusion and belonging. We want a workforce that is reflective of all the communities we serve. To strengthen our inclusive practice we have employee action groups: Accessibility, Reconciliation, Gender, Sex & Sexually Diverse and Culturally and Linguistically Diverse (CALD)    
• RANSW is committed to deepening our relationships with Aboriginal and Torres Strait Islander people.  We have a stretch RAP to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities  

Next steps  
Interested? Apply today!   
  
It is a condition of employment from 1 January 2022, that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated to perform duties at any of our workplaces. If you are not medically eligible to be vaccinated against COVID-19, you must provide Relationships Australia NSW with acceptable evidence of having a health condition for which obtaining a COVID-19 vaccination is contraindicated.

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