_{27th June, 2025}

About Relationships Australia 
 Relationships Australia NSW (RANSW) provides a safe, judgement-free environment where individuals, couples and families can address the critical matters impacting their relationships, and their lives. 
   
What you'll do 
As our Client Service Officer, you will be the face of Relationships Australia NSW as the first point of contact for all inbound enquires. Your focus will be to actively listen and understand your clients' needs to ensure we recommend the right solutions to assist them and add value to their lives. You will create a positive and seamless client experience by providing great customer service in a professional and friendly manner. You’ll:  

• Be the first point of contact for client phone calls, online queries and emails 
• Ensure a smooth and consistent experience for all client interactions 
• Maintain client-related data collection and ensure record systems are compliant with organisational standards 
• Manage phone bookings, email and online queries efficiently 

What you'll bring

• 2+ years experience in customer service, with demonstrated ability to handle all interactions with empathy and emotional intelligence  
• Excellent verbal, and written communication skills with outstanding attention to detail to ensure the accuracy of our data/systems 
• Ability to stay organised and multitask in a fast-paced environment  
• Technologically adept with the ability to grasp new systems and processes quickly including MS office and various CRM systems  
• Experience working in a call centre or contact centre is desirable  
• Experience within NFP and/or support services is preferable

Details 

• $37.82 per hour + 12% super + 17.5% leave loading and tax-free salary packaging up to $15,900. (Increase your take home pay! Calculate Your Savings at https://www.salary.com.au/calculate-your-savings)
• 5 days per week, 9am - 5pm, Mon - Fri 
• Hybrid working – 2 days in office & 3 days working from home  
• Based at Macquarie Park 

Why us? 

• End the day knowing you made a genuine difference in the lives of vulnerable people in the community 
• Work alongside a great team, with people who truly care about what you achieve together
• Enjoy flexible working arrangements help you find the perfect balance 
• Make a genuine difference to the lives of individuals, couples and families  
• We offer many benefits including flexible working options, additional leave days, Employee Referral Reward program and a Fitness Passport
• Extra Income - You can salary package up to $15,900 pa of your pre-tax salary for everyday expenses and up to $2,650 pa for entertainment expenses, meaning you take home even more pay!
• We are committed to deepening our relationships with Aboriginal and Torres Strait Islander peoples. We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities 

Next Steps  
Interested? Apply today by submitting your CV!  
   
RANSW requires the preferred applicant to undertake a National Criminal History Record Check and a Working with Children Check before employment. 

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