_{03rd May, 2022}

Responsibilities:

• Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops
• The majority of the work will be providing support to laptop, PC and peripherals
• Microsoft Office 365 support
• Cabling and PC move, password resets and other general desktop support
• Remote hands/Onsite support to facilitate projects our senior system administrators are working on
• Perform desktop and COTS software installation/upgrades including staging & imaging
• Provide break-fix services
• Perform 1st or 2nd deskside support troubleshooting & remediating hardware, software, & network related issues for end users
• Provide 1st or 2nd level help desk support troubleshooting & remediating hardware, software, & network related issues for end users
• Perform LAN & internetworking related activities
• Handle bench repairs & remedial maintenance
• Deal with 3rd party IT vendors as required
• Manage IT asset inventory as required

• 1-2 years of hardware, software (Windows 7/10), and end user support experience
• Have junior-to-intermediate internetworking & troubleshooting skills
• Must have a minimum of a Diploma from a recognized IT program
• Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
• Must be a self-starter & can manage multiple tasks concurrently
• Good customer service skills
• Good verbal & written communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Available to work flexible work schedules