_{23rd April, 2025}

Service Manager – Port Moresby

PNG Are you a seasoned HVAC professional ready to lead a high-performing technical service team?
We are seeking an experienced and motivated Service Manager to oversee the day-to-day operations of a busy workshop and technical service centre in Port Moresby. This is an exciting leadership role offering the chance to shape operational success, mentor technicians, and drive customer satisfaction in a dynamic and fast-paced environment.

About the Role
Reporting to the Service Operations Manager, the Service Manager is responsible for managing a team of technicians, supporting onsite service delivery, and ensuring monthly sales and performance targets are met. This role also involves oversight of the maintenance of Air Conditioning and White Goods across multiple properties. If you are a hands-on leader with strong technical expertise and a passion for service excellence, we want to hear from you.

Key Responsibilities

• Lead the service team to achieve monthly sales and budget targets
• Provide technical support and mentoring to technicians, ensuring high-quality service delivery
• Manage technician schedules, performance evaluations, and ongoing training
• Oversee project planning and coordination for timely and resource-efficient execution
• Troubleshoot complex HVAC issues and resolve customer concerns with professionalism and speed
• Ensure quality control standards and safety procedures are maintained across all operations
• Monitor inventory and ensure availability of parts and equipment
• Collaborate with administrative staff to manage timecards, productivity tracking, and customer follow-ups
• Maintain strong customer relationships by delivering outstanding after-sales service

What We’re Looking For

• Degree in Business Management or a related field preferred
• Relevant technical qualifications or certifications in HVAC, electrical, plumbing, or similar trades
• At least 10 years’ experience in the HVAC and air conditioning industry
• Additional experience in electrical, plumbing, or gas fitting highly regarded
• Strong leadership skills with a track record of managing technical teams
• Excellent troubleshooting, communication, and interpersonal skills
• A solutions-focused, proactive, and hands-on approach to service operations

Why Apply?

• Lead a key division within a well-established and respected organisation
• Shape team culture and drive performance in a highly visible leadership role
• Competitive salary and the opportunity to make a real impact
• Work in a vibrant market with supportive leadership and room for career growth

Step into a role where your expertise, leadership, and technical know-how can truly shine. Apply now and be a part of a mission to deliver top-tier service solutions across PNG.

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