MineARC Systems are searching for a Service Manager to join our Executive team in Kewdale!
About us:
Headquartered in Kewdale, MineARC Systems are a global leader in the development, manufacture and supply of emergency refuge chambers, as well as remote monitoring, tracking and communications technologies, across the mining, petrochemical, tunnelling, biotechnology and agricultural industries. Established locally in 1999, MineARC Systems comply with the highest quality control specifications, and holds an ISO 9001 Certification. Exporting to more than 70 countries, MineARC Systems has offices and manufacturing facilities located around the world, that continually best position us at the forefront of safe refuge technology, electronic smart products and controlled environments.
We are seeking a dynamic and motivated Service Manager to lead a medium-sized team of coordinators and technicians. You will be responsible for creating and executing business plans and budgets, ensuring exceptional customer service, and supporting various programs and teams. This role involves corporate-level communication, site travel, maintaining technician skill sets, staying updated on competitor activity, and collaborating with other departments to monitor and identify trends.
Reporting to the Sales Manager, you will overseeing service operations and strategic planning and be part of an 11-person Executive Team that play a pivotal role in the strategic direction of the company and set an example for the standards of MineARC
The Role: