01st September, 2025
Our Sydney Shelter is looking for an enthusiastic and experienced Customer Service Officer to join our dedicated Customer Care team on a full-time basis. The Customer Service Officer is responsible for providing excellent customer service, advice, and guidance to members of the public. This position will rotate across all functions of the Customer Care team, including adoptions, surrenders, lost and found, stray intake, and reporting.
The successful candidate will be required to work on a rotating roster, including weekends.
This is a full-time, permanent position that will rotate across all functions of the Customer Care Team and the Shelter.
About the RSPCA NSW
RSPCA NSW is Australia's best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.
We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered, and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving 'furever' homes.
Benefits and Perks
- Health & Lifestyle benefits - Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals, and apparel)
- 50% Royal Canin Discount for your beloved pets
- Access to Converge Employee, Volunteer Assistance Program (EVAP)
- Paid Community Service leave with SES or Rural Fire Service
- Animal Compassionate Leave
- Generous training and education opportunities and leave
About the Role
- Provide accurate and timely customer service and advice regarding animal care
- Coordinate the adoption & surrender process, ensuring that all required documentation is completed accurately
- Ensure that all animals received are tagged or otherwise appropriately identified
- Administration duties, including daily banking and responding to customer inquiries via phone or email
- Cleaning of animal enclosures and administering medications when required
- Coordinate and facilitate impounding services and all required documentation
- Escalate urgent reports to management and the inspectorate
About You - Previous experience in a customer service role
- Prior experience working for a non-profit organisation, desired
- Strong communication and interpersonal skills
- Conflict resolution and mediation skills
- Strong computer literacy
- Ability to work under pressure in fast-paced environments
- Certificate II in Animal Studies and/or other formal training in animal behaviour (desirable)
- Previous experience in animal handling
Apply Now Simply click 'APPLY' to send in your resume.
RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with disability. If you require an adjustment or assistance during the recruitment process, please contact recruitment@rspcansw.org.au and identify the type of adjustment or assistance you are requesting. Our Recruitment team will respond to your email promptly.
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