As a
Customer Service Officer at RSPCA NSW, you will be responsible for providing excellent customer service, advice, and guidance to members of the public in relation to adoptions, surrenders, lost and found and stray intake. This role includes some animal handling, cleaning and animal care.
This position is FT role in Yagoona RSPCA NSW and will rotate across all functions of the Customer Care Team and Shelter.
About RSPCA NSW The Royal Society for the Prevention of Cruelty to Animals New South Wales (RSPCA NSW) is a not-for-profit animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. RSPCA NSW is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with approximately 500 staff across NSW to care for animals.
Why Work For Us? - A broad range of leave entitlements including 12 weeks paid parental leave
- Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs
- Generous discount on products and services, including pet food, retail and vet clinic products and services
- Access to a range of learning and development opportunities that will benefit and support you in your role
About the Role - Providing accurate and timely customer service and advice regarding animal care
- Coordinate the adoption and surrender process, ensuring that all required documentation is completed accurately
- Coordinate the intake process for stray, inspector and emergency boarding animals ensuring that all required documentation is completed accurately
- Facilitating the reclaim of animals ensuring that all required documentation is completed accurately
- Liaising with key stakeholders regarding animals in care including vets and councils
- Ensure that all animals received are tagged or otherwise appropriately identified
- Administration duties including daily banking and responding to customer enquires via phone or email
- Cleaning of animal enclosures and administer medications when required
About You It goes without saying that everyone working with RSPCA NSW loves animals, but those handling our nearest and dearest on a daily basis go that extra mile to ensure our animals receive all the love and care they deserve.
- Certificate II in Animal Handling desired, however not essential
- Unrestricted NSW driver's licence
- Demonstrated experience in a customer service environment
- Previous experience in animal handling, desirable
- High level of interpersonal and communication skills
- Ability to problem solve
- Work effectively and collaboratively within a team
- Strong computer literacy
- Resilience and able to bounce back after occasional setback
Apply Now! If this sounds like the role for you, we would love to hear from you!
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‘APPLY’ to send in your resume.
RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact our HR team and identify the type of adjustment or assistance you are requesting.