_{29th April, 2025}

The Veterinary Receptionist position has been established to be the first point of contact for members of the public. They are responsible for general receptionist duties such as making appointments, responding to a range of queries, greeting visitors, and providing a consistently high level of customer service.
 
Position Responsibilities: 

• Making appointments for veterinary services and responding to a variety of customer queries via phone or email.
• Greeting all visitors to the clinic.
• Maintaining cleanliness in the reception and waiting areas.
• Providing advice to customers on animal care, recommending retail and preventative products.
• Liaising between internal and external stakeholders, including clinic customers and veterinarians.
• Maintenance of reception area and consult room supplies.
• General administration duties. Comply with all RSPCA NSW policies and procedures, as implemented, varied or replaced from time to time.
• Demonstrate personal leadership in the implementation of RSPCA NSW’s Work Health & Safety (WHS) management system, facilitate its effectiveness by ensuring adequate resources are available, and that all employees are aware of their WHS obligations, and that one’s personal behaviour model’s the organisation’s commitment to WHS. 

 
About You:

• Qualifications in administration or similar (advantageous)
• Previous reception or customer service experience
• Strong interpersonal and communication skills and can effectively collaborate within a team

BENEFITS & PERKS

• 50% Royal Canin Discount for your beloved pets
• Access to Converge Employee, Volunteer Assistance Program (EVAP)
• 12 weeks Paid Parental and Adoption Leave 
• Paid Community Service leave with SES or Rural Fire Service
• Animal Compassionate Leave
• Generous training and education opportunities and leave 
• Pathways to our Registered Training Organisation (RTO) courses

 
Apply Now
If this sounds like the role for you, we would love to hear from you! Simply click ‘APPLY’ to send in your resume.

RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact recruitment@rspcansw.org.au and identify the type of adjustment or assistance you are requesting. Our Recruitment team will respond to your email promptly

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