_{18th December, 2025}

Our client is on a mission to democratise finance. They believe everyone deserves equal access to the tools that shape their financial future. By offering real-time market data, comprehensive news coverage, and powerful analytical tools completely free, they empower everyday investors to make smarter, more confident decisions.
As a holder of an Australian Financial Services Licence, the business is regulated by ASIC, AUSTRAC, ASX and Cboe as a Trading Participant. With rapid growth underway, they’re looking for an Operations Associate to join their high-performing team.

Why This Role Matters This is a fantastic opportunity to gain hands-on exposure to both local and global financial markets. You’ll join the Operations function and work closely with the Head of Customer Success, playing a key role in ensuring smooth, accurate, and timely processing of client fund movements.
If you thrive in a fast-paced environment, love problem‑solving, and want to grow your career in FinTech, this role is for you.
  
What You’ll Do

• Process client deposit, withdrawal, and transfer requests with precision and within agreed service standards
• Maintain exceptional accuracy, even under time pressure
• Log and file all payment-related documentation to maintain a clear audit trail
• Manage any payments that fail to process automatically
• Proactively follow up on outstanding requirements
• Liaise with internal teams (local & international) to resolve client requests
• Work with external banking and payment partners to resolve fund-related queries
• Respond to all inbound email/ticket queries same day
• Meet critical deadlines and adhere to bank cut-off times
• Contribute to workflow improvements, policy enhancements, and operational efficiencies
• Support onboarding of new clients, ensuring KYC and AML requirements are met
• Conduct general account opening reviews

  
What’s In It For You

• Flexible hybrid working environment
• Ongoing development through internal and external training
• Support for further education and professional growth
• A chance to build deep knowledge of financial markets and FinTech operations
• Join a collaborative, forward-thinking team that values innovation and continuous improvement

  
Who You Are

• Detail‑oriented with strong organisational skills
• Comfortable working to deadlines and managing competing priorities
• A clear communicator who enjoys solving problems
• Eager to learn and grow within the financial services industry

  

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