_{09th May, 2025}

About the role

As part of our Data Centre Operator team, you’ll help ensure our cloud-based infrastructure is secure, available, and reliable—24/7.

Working from our beautiful TEAM IM Wellington Offices, you will:

• Provide level one support/ respond to basic customer queries
• Liaise with/ escalate to our wider team for support with more complex issues
• Monitor our systems and respond to alerts/issues
• Generate reports and maintain documentation
• Follow company and industry standards, policies and procedures
• Make the most of professional development and technical training opportunities
• Participate in technical training and ensure your relevant Oracle certifications are current

This is an office-based role supporting our customers on a 24/7 basis, so you must be willing to participate in a rotating roster which will include night shifts, weekends and public holidays.

The remuneration for this role will vary depending on your shifts but we expect to pay $30 per hour for standard day shifts, plus extra for nights and weekends.


Who are we looking for?

This is an entry level IT role.  You don’t need extensive qualifications or specific experience in an IT specific role.  However, you do need to be a tech savvy, team player with proven experience in customer service and a willingness to learn.

In addition, we will be looking for you to demonstrate the following on your application:

• A good understanding of IT systems within a typical office environment
• A friendly and responsive communication style with excellent interpersonal skills
• A willingness to adapt to changing shift requirements/shift patterns
• Self-motivation and proactive problem-solving skills
• A desire to learn and grow within the IT industry

Experience with or interest in Oracle tools is a plus, but not required.

As shifts may fall outside of public transport hours, you will need to live within walking/cycling distance or have a full driver license and reliable access to a vehicle to get to work.

All applicants must be either a New Zealand Citizen or New Zealand Permanent Resident due to the secure nature of the technical environment you will have access to.


About TEAM IM

TEAM IM is a New Zealand owned and operated managed services provider and information management specialist, tasked by our customers with the life cycle management and security of their data assets.

TEAM IM, and its wholly owned Australian subsidiary, have been operating in the region since 2009.

Based in Wellington, TEAM IM operates 24 x 7, supporting our public sector and commercial customers.  

TEAM Cloud demonstrates our expansion as New Zealand’s only data sovereign hyperscale cloud services provider, powered by Oracle Cloud. 

As a proud New Zealand business, we actively support sustainability and diversity in all our operations.  

You can find out more about us on our websites www.teamim.nz and www.teamcloud.nz 


Why work for us?

We are a diverse and sociable team of IT professionals who take pride in working for a growing New Zealand owned and operated tech company.

We are committed to a focus on training, development and investing in people.

We offer a range of benefits including:

• A wellbeing subsidy
• Tech women membership
• Matched employee KiwiSaver contributions up to 4%
• Free fruit in the office
• Friday night drinks/get togethers
• Regular companywide events including bi-monthly catered “Team Time” and inhouse Toastmasters.
• The chance to participate in our corporate social responsibility initiatives including volunteering together

How to Apply

If this sounds like the right opportunity for you, we’d love to hear from you!

To apply, please click on the apply button below and be ready to attach the following:

• Your CV outlining your relevant experience
• A cover letter telling us why you’re interested in this role and in a career in IT

As part of our online application process, you’ll also have the option to record a short video message—this is a great way to introduce yourself and share what excites you about joining TEAM IM.

Need more information before applying?
Feel free to contact us at recruitment@teamim.nz with any questions.

Applications close at midnight, Tuesday 20 May 2025.
We recommend applying early as we may begin reviewing applications before the closing date

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