The Consortium Clemenger | Truganina, VIC | Full Time
 
Lead Client Success.

Drive Performance.

Build Lasting Partnerships.

 
At The Consortium Clemenger, we're passionate about delivering exceptional customer experiences through innovative logistics, fulfilment and brand activation solutions. We're looking for an experienced Client Service Manager to take ownership of a portfolio of key clients, ensuring outstanding service delivery while driving commercial performance, operational excellence and team success.
 
This is an exciting opportunity for a commercially minded relationship leader who thrives in a fast-paced environment and enjoys partnering with clients and internal teams to deliver outstanding results.
 
About the Role:

You'll be the strategic and operational lead for your client portfolio. You'll build strong client partnerships, identify opportunities to create value, and ensure projects and programs are delivered on time, on budget and to the highest standard.
 
You'll act as the key point of contact for your clients while collaborating closely with operations, finance and support teams to achieve exceptional business outcomes.
  
What You'll Be Doing:

Client Leadership

• Build and maintain trusted relationships with key client stakeholders
• Lead regular business reviews and performance discussions
• Understand client objectives and deliver tailored solutions
• Identify opportunities to improve client outcomes and grow partnerships
• Act as the primary escalation point for client matters

Operational Excellence

• Oversee the end-to-end delivery of client programs and initiatives
• Coordinate cross-functional teams to meet service and quality standards
• Monitor project milestones, risks and performance metrics
• Drive continuous improvement and operational efficiencies
• Ensure processes and governance requirements are consistently met

Commercial Performance

• Prepare and review quotations, pricing and commercial proposals
• Monitor revenue, profitability and portfolio performance
• Analyse commercial data to identify trends, risks and opportunities
• Support budgeting and forecasting activities
• Ensure accurate invoicing and financial reconciliation processes

People Leadership

• Coach, mentor and develop team members
• Foster a high-performance, accountable and collaborative culture
• Support workforce planning and resource allocation
• Lead performance and development conversations
• Champion The Consortium Clemenger's IMPACT values

About You:

You'll be a confident relationship builder with strong commercial acumen and the ability to balance strategic thinking with hands-on execution.
 
You'll bring:

• Experience in Client Services, Account Management, Customer Success, Logistics, Fulfilment or related industries
• A proven track record managing key client relationships and delivering outstanding customer outcomes
• Strong financial and commercial understanding, including pricing and profitability management
• Exceptional stakeholder management and influencing skills
• Strong analytical and problem-solving capabilities
• Experience leading and developing high-performing teams
• Advanced communication and presentation skills
• Intermediate to advanced Microsoft Excel and PowerPoint skills

Why Join Us?

At The Consortium Clemenger, you'll join a collaborative and values-driven business where your contribution makes a real impact.
 
We offer:

A supportive and inclusive team culture

• Opportunities for professional development and growth
• Exposure to a diverse portfolio of leading clients
• A dynamic and fast-paced environment where innovation is encouraged
• The opportunity to influence business outcomes and build long-term client partnerships

Apply Now:

If you're ready to take the next step in your client leadership career and play a key role in delivering exceptional customer outcomes, we'd love to hear from you.
 
Apply today and become part of a team that lives our IMPACT values and is committed to delivering excellence for our clients.
 
Additional Information: