23rd April, 2025
The Role
Offering best-in-class customer service, you will be the first point of contact for all Essence guests and visitors. You will make accurate and timely reservations, respond to enquiries via phone and email in a proficient manor and endeavour to achieve a positive guest experience for all. Putting your upselling techniques to good use, you will promote our properties and the Essence brand to maximise room occupancy and promote available hotel services and facilities. Employing your knowledge of local areas, you will offer insights and make recommendations to our guests during their visit.
Experience & Skills
We believe that attitude is everything in this position, so we are looking for reliable team players. Your engaging and bubbly personality along with your exceptional communication skills will contribute to enhancing overall guest experience from check-in through to check-out. You will be okay with working in a changing environment, and will have the ability to remain calm, efficient and organised during peak periods.
You will have the following:
- Eligibility to work in Australia.
- National Police Check (completed within the last 3 months)
- Solid admin and computer skills are also essential in this role.
- Previous hotel or conference experience preferred and knowledge of RMS advantageous
About Essence Hotels & Apartments Essence Hotels and Apartments is a part of Australia’s leading student accommodation provider, UniLodge. Our properties located at Chermside and Taringa provide four-star luxury accommodation, as well as state-of-the-art meeting and conference facilities. We’re the ideal choice for guests when it comes to medical stays, business, or leisure.
If you have the ability to make people feel welcome and valued, and you aspire to develop your skills and grow your career we encourage you to join our team and share our vision - to build inclusive communities for inspired living.
We are ambitious, progressive, and passionate about our mission. Across our workforce we have built an enviable culture of
trust, engagement, collaboration, and
fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.
Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and the list goes on.
Join The Team If have a passion for delivering excellent customer service with a smile, click
‘Apply’ to submit your Cover Letter and Resume.
If you would like to learn more about working for us or what we do, we encourage you to visit https://www.essencehotelsandapartments.com.au/ or follow us on LinkedIn.
UniLodge are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date
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