UniLodge @ Metro Adelaide are seeking multiple Full Time Customer Service Coordinators to assist residents and the wider UniLodge Team!
18th March, 2025
Central Adelaide location!
Genuine career opportunities for those with ambitions to grow
Permanent Full Time Position
We’re seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent Full-Time basis!
At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. Some of the responsibilities will include, but not be limited to:
Creating a friendly environment and delivering a positive resident experience,
Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).
What we’re looking for
Reception, hospitality or Hotel background
A passion for delivering exceptional guest experiences
Resilience and ability to work under high pressure, and a fast-paced environment
Excellent communication skills, both written and verbal
High levels of computer literacy with ability to learn new systems
Unrestricted work rights in Australia
National Police Check (completed within last 3 months), at your own cost
Working with Children’s Check (SA)
Ability to commit to a 38-hour work week, across a Monday – Friday Roster
SA State Real Estate Qualification: Hold or can acquire a valid and current Certificate – Property Management Registration registered with the department of Consumer Business and Services.
What we can offer you:
Full uniform provided
Personal and professional development, through online and face to face training and courses
Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs
Inclusive culture in a diverse, collaborative and fun team environment
Various leave options including two weeks paid parental leave, study leave & much more
Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)
Access to Insider Rates at Essence Hotels and Apartments
This is an onsite position.
Are you ready to embark on a rewarding career? If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
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