_{01st December, 2024}

• Part Time opportunity to become a Night Manager (internally known as Community Support Officer) based in Canberra, ACT
• We invest in our team members learning, and encourage internal career progression
• Drive an outstanding resident experience and contribute to our great culture

At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.
  
The Role - Community Support Officer: 
  
We are on the look out for an individual to join our after hours operations team on a part time basis in Canberra. Resident safety is a top priority for our frontline operations teams. In this role, you will be responsible for ensuring the safety of residents and overall management and responsibility of the building during the overnight hours.
  
In your role, you will gain exposure to a range of tasks and responsibilities including: 

• Monitoring building security and safety; performing perimeter checks and resolving issues or emergencies that arise while on duty.
• Carrying out administration tasks including maintaining records, processing payments, audit, reporting, etc.
• Effective incident management during night shift, including grievances and conflict resolution. 
• Act as a support to the residents to form a friendly and open point of contact for assistance, information, and welfare. 
• Respond to residents calls about noise or disturbances within the building, and lock outs. 
• Attend appropriate training and mandatory staff meetings when required. 

Our Night Managers (internally known as Community Support Officers) play a key role in fostering a safe, secure, and healthy living environment for all students. If you are someone that thrives in an after-hours role and can confidently work on your own this may be the perfect opportunity for you.
  
We are seeking someone with availability to work Tuesday to Saturday, between 4:00pm - 10:00pm (27.5 hours per week). This role will require you to work if your regular shift falls on a Public Holiday. 
  
Our mandatory requirements include:

• National Police Check (completed within last 3 months)
• Working with Vulnerable People's Check
• Valid work rights in Australia
• First Aid & CPR Certificate     

What we can offer you  

• Amplify your potential, we offer a variety of opportunities for career progression
• Full Uniform
• Personal and professional development, through online and face to face training and courses
• Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs
• Full uniform provided
• Inclusive culture in a diverse, collaborative and fun team environment
• Various leave options including two weeks paid parental leave, study leave & much more
• Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)
• Performance recognition programs and rewards: ‘On-The-Spot’ Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
• Flu Vaccinations – Company Funded
• Generous referral bonus (up to $1,000 AUD/NZD)
• Access to Insider Rates at Essence Hotels and Apartments

Are you ready to embark on a rewarding career?
  
If you think this role is the right fit for you, we would love to hear from you. To submit your interest apply now with your Resume and Cover Letter. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

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