_{06th November, 2024}

• Newly created role – cultivate an outstanding resident experience and assist with property management tasks
• Full time permanent role – 38 hours across a Monday to Saturday roster
• Professional development and mentoring available

WHY ESSENCE COMMUNITIES
  
Essence Communities have been at the forefront of the emerging residential sector, operating their leading BTR management platform for over 3.5 years. Essence Communities have operational BTR assets across Queensland, Victoria, New South Wales as well as Canberra, with a growing pipeline of projects and partnerships with Private and Institutional partners.
  
Our property management platform is shaped from a 25+ year track record in property and asset management. Our foundation of experience and expertise has propelled our operations to be leading the transformation of Australia’s rental sector. 
  
Our Opportunity
  
We are offering a new opportunity for a highly motivated customer service and property professional to join our team at Wentworth Quarter as a Residential Concierge, internally known as Resident Experience Coordinator. Working alongside a supportive team, you will play a key role in contributing to an exceptional residential experience.
  
The Property
  
Introducing a brand-new waterfront community, set to open in September 2024, located in the vibrant heart of Wentworth Point. This exceptional property offers luxurious amenities and high-quality living spaces, just steps away from the Wentworth Point promenade. The BTR complex consists of an impressive selection of 211 spacious 1, 2, and 3-bedroom apartments and townhouses. Amenity areas include landscaped podium, pool, state-of-the-art gym, co-working spaces, private dining room, resident lounge, BBQ terrace and more. 
  
Your responsibilities
  
The roles duties and accountabilities include, but are not limited to:  

• Operate the day-to-day front desk reception with a focus on customer service
• When required, assist the Resident Experience Manager to prepare and /or host events
• Monitor and report concerns regarding resident safety and wellbeing and escalate as required
• Assist the General Manager to collect and collate resident feedback, as well as information around resident demographic, interests and hobbies with the intent of providing a personalised service
• Complete the move in and move out process for our residents at the beginning and end of their tenancy.
• Assist the Resident Experience Manager in conducting ingoing, outgoing & routine inspections.
• Champion the inhouse Resident APP and services.

Our mandatory requirements include: 

• Hold at least 1 (one) year experience within the Property Management sector
• Available to work a Monday to Saturday roster
• National Police Check (completed within last 3 months), at your own cost.
• Unrestricted work rights in Australia

What we can offer you:  

• Exposure to the Build-To-Rent (BTR) sector
• Full uniform provided
• Amplify your potential, we offer a variety of opportunities for career progression
• Personal and professional development, through online and face to face training and courses
• Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs
• Inclusive culture in a diverse, collaborative and fun team environment
• Various leave options including two weeks paid parental leave, study leave & much more
• Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)
• Performance recognition programs and rewards: ‘On-The-Spot’ Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
• Flu Vaccinations – Company Funded
• Generous referral bonus (up to $1,000 AUD/NZD)
• Access to Insider Rates at Essence Hotels and Apartments

Are you ready to embark on a rewarding career?
  
If you think this role is the right fit for you, we would love to hear from you - submit your Cover Letter & CV today. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
  
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.

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