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Our Story:

Essence Communities is Australia and New Zealand’s largest Build-to-Rent (BTR) operator, delivering tailored management solutions backed by a 30-year legacy in property and asset management through our parent company, UniLodge Living Group.
  
We are shaping the future of rental living - combining commercial discipline with hospitality-led thinking to create communities where people feel they truly belong. As the BTR sector continues to evolve at pace, so do we - expanding our national footprint and redefining what best-in-class performance looks like.

About the Role: 

As Resident Experience Manager, you'll be responsible for shaping the day-to-day community experience for our residents. From curating engaging events and building local partnerships to driving resident satisfaction and enhancing our lifestyle offering, you'll play a key role in creating a place residents are proud to call home.

Working closely with the General Manager and broader operations team, you'll continually identify new ways to elevate the resident experience while supporting occupancy, retention and ancillary revenue opportunities.

Here's what you'll do: 

• Create an exceptional resident experience by designing and delivering engaging events, initiatives and experiences that foster a vibrant, connected community.
• Build meaningful relationships with residents, local businesses and service partners to enhance the lifestyle offering and create a true sense of belonging.
• Champion community engagement by managing our resident communication platforms, encouraging participation and continuously improving resident satisfaction.
• Drive resident retention and commercial outcomes by identifying opportunities to enhance the resident journey, support occupancy and grow ancillary lifestyle services.
• Collaborate across the business with operations, marketing and leadership teams to deliver innovative resident experience strategies and position Caulfield Place as a market leader in Build to Rent.

About You: 

You'll be an energetic relationship builder who thrives on creating memorable customer experiences. You're organised, proactive and genuinely enjoy connecting with people from all walks of life. You will also bring: 

• Experience in customer experience, hospitality, events, community management, Build to Rent, hotels or premium residential environments.
• Outstanding communication and interpersonal skills.
• Valid Cert IV in Real Estate Practice (VIC)
• Strong organisational skills with the ability to manage multiple priorities.
• Valid National Police Check & Unrestricted working rights in Australia.

Why Join Us?

At Essence Communities, our people are at the heart of everything we do. We cultivate an environment where your contribution is recognised, and excellence is celebrated.
  
We offer:

• Competitive executive remuneration aligned to impact
• A genuine seat at the leadership table, shaping the future of BTR
• A high-performance, values-led culture
• Opportunities to influence a rapidly expanding national platform
• Exclusive travel and lifestyle benefits
• A connected, engaged and purpose-driven community
• Exclusive travel privileges, with preferred rates across Essence Hotels & Apartment
• Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.

Join a team that's redefining residential living.

If you're energised by creating memorable experiences, fostering community and delivering service that goes above and beyond, this is your opportunity to make a lasting impact.

Apply today and become part of a growing Build to Rent community where people truly feel at home.

Essence Communities is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
  
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

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