23rd January, 2026
Full Job Description
- Part Time position - 20 hrs per week
- Join our growing company!
- Based in Christchurch, NZ
We are seeking a Customer Service Coordinator (Front Office Receptionist) to join our team at UniLodge in Christchurch, New Zealand.
This role is a dynamic mix of front office reception, customer service, administration, and property management support within a student accommodation environment. It provides an excellent opportunity to build practical skills in a structured and supportive workplace.
ABOUT THE ROLE - Part-time position – 20 hours per week across Monday to Sunday rotating roster. Full shifts required on Saturday and Sunday with remaining 4 hours to be scheduled across Monday to Friday.
- Operate the day-to-day front desk reception area
- Assist with the ongoing property management of the student apartments
- Conduct room inspections and provide general administrative support
- Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing
- Liaise with third parties including maintenance contractors, cleaners, and security providers
- Be an active member of the emergency response team during shift times
ABOUT YOU - Strong focus on service quality with a genuine passion for delivering outstanding customer experiences
- Previous customer service experience, ideally within the accommodation or hospitality industry
- Experience with property management platform is highly regarded
- Knowledge of Tenancy Services processes and requirements is advantageous
- Culturally aware with the ability to work effectively with people from diverse backgrounds
- Willing and able to complete a Police Vetting Check (required)
- A full driving license is required
WHY UNILODGE UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.
Across our workforce we have built an enviable culture of
trust, engagement, collaboration, and
fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.
APPLY NOW If you're interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.
UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.
***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
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