_{15th January, 2026}

• Monday to Friday 9am – 5pm – no weekend work!
• Be part of a culture that empowers your growth + trusts your leadership.
• Great pay & great perks – enjoy a role that rewards your contribution.

About the Role
  
As our Customer Service Manager, you'll elevate service standards, streamline front line operations, and drive occupancy outcomes. You will be the key contact for residents, staff, and partners, you'll lead with clarity, resolve issues with care, and ensure seamless daily operations. If you’re driven by people, performance, and purposeful impact, this is your chance to lead where it matters most.

At a glance, you will:

• Champion a warm, professional front desk experience – solve problems fast, exceed expectations, and set the tone for resident care.
• Own the leasing journey from enquiry to move-in. Convert leads, maintain high occupancy, and support business growth.
• Recruit, train, and mentor a high-performing crew. Foster collaboration, lift performance, and lead by example,
• Deliver meaningful resident experiences through events, support, and the Residential Life Program – making UniLodge feel like home.
• Maintain high standards across safety, policy compliance, and reporting, while supporting continuous improvement in line with UniLodge’s values and procedures.

Skills & Experience:
  
To be successful in this role, you will need:

• Unrestricted Work Rights in Australia.
• Working with Children’s Check (NSW)
• Proficient with technology and confident in administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.

Benefits:

• Inclusive Culture – Collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
• Company-funded Flu Vaccinations – we’ve got your back during flu season
• General Referral Bonuses - Up to $1,000 AUD for successful referrals
• Travel Perks – Access exclusive rates at Essence Hotels & Apartments

Discover UniLodge:

At UniLodge Living Group, we believe great living experiences start with great people. Whether your passion lies in property management, hospitality, or community engagement, you’ll find purpose and opportunity here.

We’re home to five distinct brands, all united by a single vision: to create exceptional living environments across Australia and New Zealand. With a rapidly growing portfolio of over 130+ properties and more on the horizon - there’s never been a more exciting time to be part of our journey.

Kickstart your career with the UniLodge Living Group in this exciting role!

Apply now with your cover letter and resume and continue to develop your career with us.

UniLodge Living Group, and our brands, is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, we require all candidates to declare any history of being investigated for or engaging in gender-based violence. This approach aligns with our dedication to upholding the highest standards of integrity and accountability within our organisation and meets the requirements of the National Higher Education Code to Prevent and Respond to Gender-based Violence.

Our organisation is proud to be an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment where every individual’s unique experiences and contributions are valued. If you’re interested in joining us, we welcome your application.

Apply For Job