_{09th October, 2025}

• Monday to Friday 9am – 5pm – no weekend work!
• Be part of a culture that empowers your growth + trusts your leadership.
• Great pay & great perks – enjoy a role that rewards your contribution.

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP). And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.  

About the Role
  
In this pivotal leadership role, you'll elevate service standards, deliver front line operations, and drive occupancy outcomes. As the key point of contact for residents, staff, and stakeholders, you'll lead with clarity, resolve issues with care, and ensure seamless daily operations. If you’re driven by people, performance, and purposeful impact, this is your chance to lead where it matters most.

At a glance, you will:

• Champion a warm, professional front desk experience – solve problems fast, exceed expectations, and set the tone for resident care.
• Own the leasing journey from enquiry to move-in. Convert leads, maintain high occupancy, and support business growth.
• Recruit, train, and mentor our Customer Service and Residential Advisor team. Foster collaboration, lift performance, and lead by example,
• Deliver meaningful resident experiences through events, support, and the Residential Life Program – making UniLodge feel like home.
• Maintain high standards across safety, policy compliance, and reporting, while supporting continuous improvement in line with UniLodge’s values and procedures.

Skills & Experience:
  
To be successful in this role, you will need:

• Proficient with technology and confident in administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.
• Experience in hotels or accommodation, with a focus on delivering standout guest or resident experiences
• National Police Check
• Working with Children Check (WA)
• Valid Working Rights in Australia and New Zealand

Benefits:

• Inclusive Culture – Collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
• Company-funded Flu Vaccinations – we’ve got your back during flu season
• General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals
• Travel Perks – Access exclusive rates at Essence Hotels & Apartments

  
Take the next step in your career and lead our frontline team to service excellence!

Apply now with your cover letter and resume and continue to develop your career with us.

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