_{02nd October, 2025}

• Fixed Term position until approximately 13 November 2026 
• Lead with impact by creating meaningful resident experiences!
• Attractive salary + employee benefits.

Role Overview:
  
The Operations Manager is a key leader within the residence, responsible for driving operational excellence while fostering a thriving community. Working closely with our General Manager Portfolio, you will oversee daily operations and the customer service team, with a strong focus on resident wellbeing and the delivery of the Student Life and Wellbeing Program.
  
As a member of the broader Management team, the Operations Manager champions initiatives that place resident care and community engagement at the centre of our business.
  
Key responsibilities will include:

• Lead the Residential Life & Wellbeing Program, delivering events and initiatives that build community.
• Ensure a positive resident experience through proactive support and collaboration with university services.
• Oversee daily operations, including occupancy, contracts, inspections, and facilities.
• Recruit, mentor, and motivate staff to create high-performing, customer-focused teams.
• Build strong stakeholder relationships to enhance UniLodge reputation and success.

About You:

With a background in student services, residential settings or hotels, you will bring:

• Unlimited Working Rights in Australia
• Valid National Police Check & WWCC
• Strong empathy and interpersonal skills, with the ability to support and guide residents effectively.
• Proven ability to bring innovative, fresh ideas to an evolving student centric environment.
• Strong time management skills and ability to juggle competing priorities during peak periods such as O-Week, exams, recruitment, and training.

Western Sydney University – Our Villages:

Our purpose-built student accommodation offers high-quality, fully furnished living options across each campus. Designed for independent living, each Village provides a self-catered experience with 24/7 support on hand. Through our Student (Residential) Life Program, residents enjoy opportunities to connect, grow, and thrive – all whilst balancing study, wellbeing, and community in a welcoming environment.

Why Join Us?

• Inclusive Culture – collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
• Company-funded Flu Vaccinations – we’ve got your back during flu season
• General Referral Bonuses - Up to $1,000 AUD for successful referrals
• Travel Perks – Access exclusive rates at Essence Hotels & Apartments. 

Ready to lead with impact?
  
We want to learn about all the amazing qualities you can bring to the table. To start your journey with our WSU portfolio, apply now with your resume and cover letter. 
  
The UniLodge Living Group reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

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