_{03rd July, 2025}

Essence Communities offers tailored Build to Rent (BTR) Management Solutions across Australia and New Zealand, backed by 27 years of experience in property and asset management through UniLodge, Australia’s leading provider of Purpose-Built Student Accommodation. As a key player in the emerging BTR sector, we’re transforming Australia’s rental landscape, successfully managing BTR properties and with several projects in the pipeline.

Role Overview:

As Residential Concierge (referred to internally as Resident Experience Team Member), you will be a warm and welcoming presence that shapes an exceptional experience for residents and visitors alike. By coordinating events, fostering strong resident engagement and best in class services, you will help cultivate a strong sense of community across Realm Caulfield.

Key responsibilities include:

• Provide exceptional service to residents and guests, creating a welcoming and friendly environment.
• Assist with leasing and property management tasks, including check-ins, inspections, and room showings.
• Take ownership of issues, ensuring they are resolved efficiently and followed through to completion.
• Maintain positive relationships with property services (maintenance, cleaners, security) to ensure smooth operations.
• Ensure residents’ tenancy rights, privacy, and safety are upheld while actively participating in emergency response efforts.

About You:

It is essential that you possess a minimum of 1 years’ experience in property management administration.

The ideal candidate will also have excellent communication, problem-solving, and customer service skills. More about you:

• Unrestricted working rights in Australia
• Hold or have the ability to acquire a valid and current Agent’s Representative Certificate lodged with Consumer Affairs Victoria.
• Strong ability to manage multiple tasks, demonstrate attention to detail and work effectively within a team environment, as well as autonomously.
• Highly proficient in Microsoft Office 365 – particularly Excel, Word, Outlook etc.

Ready to take the next step with Essence Communities?
We’re excited to learn about the unique strengths and energy you’ll bring to our team. If you are ready to shape the future of community living with Essence Communities, apply now with your resume and cover letter to propel your BTR journey.

Please note: We’re reviewing applications as they come in and may close the ad early, so don’t wait – apply today!

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