_{23rd July, 2025}

We are looking for a Customer Service Officer to join our vibrant team at Foot Mechanics.
  
As New Zealand's largest podiatry provider with over 20 clinics, we’re dedicated to enhancing lives and empowering communities. Our purpose is to reconnect our customers with the people and places they love. We want to take our customers on a journey to joy! 
  
We are currently seeking a Customer Service Officer for our clinic in Tauranga. This is also attached to our Head Office with plenty of local support and a friendly team.
  
About the role: 
As a Customer Service Officer with Foot Mechanics, you’ll be handling inbound and outbound calls, booking patient appointments on our booking system, invoicing, and ensuring the smooth day-to-day running of the clinic. Great communication skills and work ethic is key while you attend to our patients, and we’ll look after you every step of the way with on-site training and the support of a caring team. This is a permanent, full-time position Monday to Friday each week.
  
Benefits: 
We have excellent benefits and incentives to help you achieve your best, including: 

• A centralised induction training programme
• Complimentary musculoskeletal and nail and skin services. 
• Discounts on orthotics and our product range. 

About you: 
We are seeking someone with existing experience in reception, customer service and / or retail and a drive to provide empathetic and friendly support to our patients. Our local clinic has an excellent position located on Hamilton Street in Tauranga. 
  
In a nutshell, we want someone who: 

• has previous experience in a similar reception role. 
• has excellent presentation communication skills. 
• prides themselves in being professional and reliable. 
• has experience in Microsoft Office 365. 
• can think on their feet with a ‘let’s-do-this attitude. 

  
If this sounds like you apply now!

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