_{20th March, 2025}

About the Company
 
Join a reputable Australian business with over 50 years of success in the building and construction industry. Specializing in high-quality products and expert services, the company has maintained strong market leadership, a loyal client base, and continued growth. They are now seeking a dedicated Customer Service/Sales Support Officer to become part of their dynamic team at their Western Sydney head office. This is a full-time, permanent position, offering on-site parking and additional benefits.
 
About the Role
 
As a Customer Service/Sales Support Officer, you’ll report to the Customer Service Team Leader and play a key role in delivering exceptional service in a fast-paced environment. Your responsibilities will include:

• Managing customer phone inquiries and ensuring top-notch service
• Processing orders, invoicing, and stock inquiries, including follow-up calls for back orders
• Preparing quotes for customers and handling sales-related inquiries
• Managing credits and stock returns
• Assisting with stocktakes
• Maintaining reports and database records
• Taking on other tasks as requested by the team

Preferred Experience
 
The ideal candidate will bring:

• 2 to 3 years of experience in a customer service-focused role, preferably in a similar industry
• Strong communication skills, both written and verbal
• A positive, energetic, and solution-oriented approach with a genuine willingness to help
• Excellent attention to detail
• The ability to manage multiple tasks efficiently and meet deadlines
• Strong administrative and computer system skills
• A collaborative attitude and the ability to thrive in a team environment

For more information or to apply, please contact Aiden Szot at 02 9168 8071.

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