_{03rd March, 2025}

The Company
Join a global FMCG market leader renowned for its iconic brand and strong market presence. With significant growth from a new product range launch, this is a fantastic opportunity for a hands-on, process-oriented professional to join a growing team
 
The Role
Reporting to the Customer Service Manager, this role will see you looking after:

• Order Management: Process incoming orders across multiple systems (including EDI) and ensure timely and accurate order fulfillment.
• Issue Resolution: Investigate and resolve order discrepancies, including shipping, pricing, credit issues, and stock discrepancies.
• Customer Support: Handle inquiries via phone, email, and social media (Zendesk), offering troubleshooting, order updates, and product guidance.
• Collaboration: Work closely with Sales, Finance, and Distribution teams (including 3PLs) to resolve issues and ensure smooth order processing.
• Reporting: Prepare daily stock, backorder, and invoice reports; share insights with relevant stakeholders.
• Proactive Engagement: Follow up on orders, gather feedback, and provide personalized recommendations to enhance customer satisfaction.
• Continuous Improvement: Identify opportunities to streamline processes and improve order management and delivery timelines.

Preferred Experience
The successful candidate will have the below experience and attributes

• Experience working within the consumer goods/logistics/distribution sector preferred
• Previous order processing & problem-solving experience
• Experiencing handling a high volume of enquiries
• Exceptional communication and customer service skills
• The ability to multi-task and prioritise
• Team player who is committed to their customer service career

If you meet the above qualifications and are ready to take on this exciting opportunity, please apply today. For further inquiries, contact on 0422927603 or aiden@engagetalent.com.au

Apply For Job