_{08th April, 2026}

The Company
 
My client is a Global Freight Forwarder with a standout brand and service across the world. As a leader in the Australasian logistics sector, they are an innovative service provider that embraces collaboration, learning, and development. Due to continuous growth & expansion they are looking to add a Senior Import Operations Specialist to the team. Reporting to the Commercial Manager, you will work in a team with a strong focus on driving key accounts, and process & compliance excellence. 
 
 
The Role
 
Your main responsibilities will include: 

• QLD Import Operations (LCL and AIR, with eventual cross-training in other departments), coordinating end-to-end solutions for Key Customers (including bookings, documentation, cartage, customs reporting, job invoicing).
• Liaising with Customers, Carriers, Service Providers, and Overseas Partners.
• Ensuring ongoing Customer satisfaction through effective and efficient responses to customer inquiries, issues, and concerns.
• Establishing and maintaining a strong rapport with customers and service providers.
• Monitoring key operational activities to ensure efficient completion of import duties.
• Identifying and implementing changes to support continual improvement, business growth and the development of best practice SOP.
• Prior experience using CargoWise (CW1) would be useful

 
Your Experience

• 3-5 years experience in a similar role in freight forwarding
• Strong organisation and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Clear, confident communicator with stakeholder management skills
• An attitude to listen, learn, and develop your career

 
If you are interested please apply immediately. If you have any further questions, or would like a confidential discussion please contact me at stuart@engagetalent.com.au or on 0429901755.

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