_{03rd April, 2025}

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other

SCC have an exciting opportunity for an experienced leader, in the role of Regional Operations Manager, to provide operational leadership and support to our Residential Aged Care Homes located in Broken Hill and Mildura

What can Southern Cross Care offer you?

• Competitive salary package + benefit of NFP salary sacrifice options
• Rewarding key leadership role
• Supportive organisation with great staff culture
• Ongoing individualized training and mentoring programs
• Employee Assistance Program for employees and their families
• Purpose driven organisation making a real difference

About the role

Reporting to the Head of Residential Aged Care, working in this key role of Regional Operations Manager for your region your focus will remain on supporting our homes in Broken Hill and Mildura by:

• Coaching, providing guidance, mentoring and supporting Residential Managers and staff within the homes, encouraging a high-performance culture, committed to our philosophy of ‘Known and Loved’
• Providing relief and/or supporting the Residential Managers when required, and providing advice on the full range of operational support areas to ensure care and service excellence and customer focused outcomes for all stakeholders
• Leading the team of Residential Managers in the region and managing resources efficiently to ensure the highest quality of life for residents across the residential aged care homes in the region
• Ensuring staff within the homes have the knowledge and skills to provide care and services that comply with the applicable standards
• Assisting the homes with all required matters including staff rostering, recruitment management, agency usage, overtime and management of sick and annual leave usage to ensure budgets and operational objectives are achieved
• Collaborating with Regional Clinical Support Managers and Quality Support Manager in identifying clinical operations and quality support and education requirements for homes
• Monitoring and implementation of initiatives to improve the customer experience across all support services
• Partnering with the Head of Business Performance to coordinate and manage resident waitlist and enquiries across the homes in the region to assist with managing occupancy as well as ensuring compliance with Packaged Additional Service program
• Partnering with the Clinical Funding Manager and Head of Business Performance to support the homes in the region to ensure AN-ACC funding is optimised within the legislative framework and the SCCQ agreed process
• Promoting and demonstrating a commitment to a culture of safety by leading the implementation of SCC WHS-related policy and procedural requirements within their area including participating in and undertaking WHS related investigations and audits, ensuring effective risk assessments documentation and risk management strategies
  implementation
• Fostering and promoting autonomy of operations at each individual home recognizing the importance of the individual homes while at the same time assisting each home to be viable through sharing of resources and providing support, guidance and oversight of business
  operations.

What will you bring to the role? 

• Bachelor's degree in nursing, business management or human services field or significant experience deemed equivalent
• Clinical background (highly desirable)
• Minimum 5 years’ experience within the Health/Aged Care sector in a leadership/management role
• Previous experience leading, monitoring and driving operational performance within the Health/Aged Care sector
• Proven effectiveness in leading a geographically dispersed team
• Demonstrated experience in the management of a residential aged care home.
• Knowledge of legislative and operating requirements within the Aged Care Accreditation Standards and experience in accreditation reviews and audits
• Highly developed verbal, written and interpersonal communication skills, with an ability to communicate with all stakeholders
• Ability to travel between SCC sites with overnight stays (including weekends) at short notice

Who is Southern Cross Care?

Southern Cross Care (SCC) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCC has grown to employ over 1700 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland. From July 1st, 2024, Southern Cross Care QLD has committed to helping Southern Cross Care Broken Hill manage all their services.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do. 

At SCC, we are just as focused on creating a culture where every person matters. Our culture program Known & Loved is unique to Southern Cross Care, enabling staff to build genuine community connections with each other and those we serve.


How can you apply? 

If you believe you are a Manager with the qualifications and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today! 

If you have any queries around Southern Cross Care‘s recruitment process or about the role please contact us at employment@sccqld.com.au
  
Southern Cross Care is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining a current flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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