_{03rd April, 2025}

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other

Souther Cross Care have an exciting opportunity for an experienced leader, in the new role of Regional Clinical Support Manager - Broken Hill, to provide assistance in ensuring the delivery of high-quality care and compliance with accreditation standards across SCC's Residential Aged Care Homes located in Broken Hill and Mildura. 

What can Southern Cross Care offer you?

• Competitive salary package + benefit of NFP salary sacrifice options
• Exciting role for clinical leaders wanting to provide mentoring and guidance to the local teams
• Supportive organisation with great staff culture
• Ongoing individualized training and mentoring programs
• Employee Assistance Program for employees and their families
• Purpose driven organisation making a real difference

About the role

Working collaboratively with the Regional Operations Manager, in this role you will be providing day-to-day clinical operations leadership and support to the Residential Managers and Clinical Managers of each home, supporting them with advice, guidance and education to help drive better care outcomes for residents and uphold standards of excellence in care provision

Reporting to the Head of Residential Aged Care, working in this key role of Regional Clinical Support Manager for your region your focus will remain on supporting our homes in Broken Hill and Mildura through:

• Clinical Oversight and Support
  • Provide clinical guidance, advice and support to Residential Managers, Clinical Managers, Clinical Nurses and Registered Nurses in the delivery of clinical care and services
  • Conduct regular assessments of alignment of clinical practices with policies and procedures to ensure compliance with regulatory standards and best practices
  • Provide incident management support including additional investigation and review with a focus on learning and preventing future occurrences
  • Monitor and analyse clinical data to identify trends, areas for improvement, and opportunities for staff education and development
  • Support the clinical leads in each home in responding to findings of internal audits, identifying gaps, managing incidents and risk, conducting remedial work and implementing treatment plans leading to improved quality of care outcomes
  • Partner with Nurse Practitioners to ensure acute and complex care needs are monitored, managed and reported
  • Support the Quality Support Manager in the provision of data to meet the requirements of the National Aged Care Quality Indicators Program (QI Program).
• Staff Training and Development
  
  • Deliver education and training for clinical staff in response to clinical risk trends, gaps and improvement areas as identified in day-to-day monitoring
  • Foster a culture of continuous learning and professional development within the clinical team.
• Collaboration and Communication
  • Collaborate with stakeholders to develop and implement policies, procedures, and protocols related to clinical care as well as facilitate communication and collaboration between clinical staff, Residential Managers, and other departments to ensure seamless coordination of care
  • Build key relationships with relevant internal departments and external stakeholders to support growing communities where best lives are lived through the application of the known and loved cultural pillars
• Regulatory Compliance
  • Ensure compliance with relevant legislation, regulations, and accreditation standards governing aged care services
  • Work closely with the Governance team, regulatory bodies and external auditors to address any areas
    of non-compliance and implement corrective actions as necessary.

What will you bring to the role? 

• Current AHPRA registration (Registered Nurse)
• Demonstrated understanding of clinical management principles and practices with an emphasis on continuous improvement
• Ability to support, mentor and grow people
• Excellent interpersonal skills and the ability to lead and relate to all levels of management, employees, volunteers and customers on a regular basis
• Demonstrated knowledge of contemporary theory and practice within the Aged Care sector, including knowledge of current legislative requirements and Standards of the Aged Care Industry
• Highly developed verbal, written and interpersonal communication skills, with an ability to communicate with all stakeholders
• Ability to travel between SCC sites with overnight stays (including weekends) at short notice

Who is Southern Cross Care?

Southern Cross Care (SCC) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCC has grown to employ over 1700 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland. From July 1st, 2024, Southern Cross Care QLD has committed to helping Southern Cross Care Broken Hill manage all their services.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCC, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care, enabling staff to build genuine community connections with each other and those we serve.

How can you apply? 

If you believe you are a Manager with the qualifications and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today! 

If you have any queries around Southern Cross Care‘s recruitment process or about the role, please contact us at employment@sccqld.com.au
  
Southern Cross Care is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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