_{19th February, 2025}

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other

Southern Cross Care Queensland is seeking a Residential Manager to lead the team at our Illoura Village Residential Aged Care Home in Chinchilla. Illoura village is currently undergoing an exciting transformation which will strengthen its' place at the heart of the new aged care home and regional education and training hub for the area.

Chinchilla is located less than 2 hours' drive West of Toowoomba or less than 4 hours' west of Brisbane in the vibrant Western Downs Region of Queensland. It provides a hub to the surrounding towns in the area while offering a warmth and friendliness of country town.

What can Southern Cross Care Queensland offer you?

• Full time permanent key position 
• Competitive salary + benefit of generous Not-for-Profit salary sacrifice options to take home more
• Exciting career progression opportunity within a supportive organisation 
• Great staff culture
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Purpose driven organisation making a real difference

About the role 

As a Residential Manager of this home, you will lead a team of staff and manage resources efficiently to ensure the highest quality of life for the residents. You will be responsible for providing individualised and holistic care, meeting the client's needs and upholding quality of services aligned with the organisational standards. Additionally, you will be accountable and responsible for the financial management and achievement of the business plan for the site.

In this role your responsibilities would include:

• Site strategy: Assisting with the development, monitoring and implementation of the business plan for the site and
• Resident care: Ensuring residents care needs are assessed in a holistic manner and plans of care appropriate to their needs are developed and implemented in consultation with the resident and their representative while supporting the residents and their families throughout their journey.
• Asset and site management: Overseeing and monitoring ongoing reactive and preventative maintenance requirements for the site and required works are carried out in cooperation and with support from the Property Team 
• Management of administrative aspects of the site including accurate record keeping and providing regular and timely statistical data on facility demographics, incident trackers, and other data as requested
• Continuous improvement and planning
• Financial management: Ensuring cost effective performance as well as maintaining and monitoring of Occupancy rates 
• Legislative compliance and continuous improvement: Ensuring clinical policies/guidelines are in place within the facility as well as ensuring compliance with the Aged Care Act and addressing all non-compliances by assisting to formulate and implement an action plan
• People and performance management:  Regular communication of individual and team goals through staff appraisals and other formal or informal meetings and discussions as well as ensuring that staff are appropriately qualified, managed, developed and supported to meet their potential and achieve contemporary best practice in their area of expertise. Providing leadership by encouraging consultation, collaboration and communication, coaching and mentoring as well as ensuring staff development through learning & development activities in addition to mandatory training
• Development and maintaining of a safe and secure environment: Ensuring compliance with all Workplace Health & Safety instructions and promoting education and workplace performance that supports safe workplace practices and when necessary timely incident investigations and correct follow-up. 

What will you bring to the role?

• A current APHRA registration as a Registered Nurse (desirable)
• Demonstrated experience in the management of a Residential Aged Care Facility
• Strong knowledge of operating requirements within the Health/Aged Care Industry
• Ability to conduct care minutes assessments and associated financial analysis
• Knowledge of legislative and operating requirements within the Aged Care Accreditation Standards
• Strong experience in budget implementation and monitoring
• Demonstrated asset and site management experience
• Demonstrated leadership and people management skills
• Highly developed communications skills with the ability to communicate effectively with the elderly, families, staff and management
• Strong time management skills

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1700 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

How can you apply? 

If you are a Manager ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care QLD ‘s recruitment process or about the role, please contact us at employment@sccqld.com.au
  
Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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