_{20th January, 2025}

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other

Southern Cross Care QLD has an exciting opportunity for a confident and friendly Customer Researcher to join our SCCQ family, based at our Corporate Support Centre conveniently located in Upper Mt Gravatt.

To be considered for this unique role, you could come from varied background with experience in administration, reception or other customer service roles. If you are looking for a new challenge this could be a perfect opportunity for you to join our wonderful person-centered team. 

What can Southern Cross Care Queensland offer you?

• Casual role (working 3 days a week) with view to move to a permanent role 
• Competitive pay rates + benefit of NFP salary sacrifice options
• Opportunity to join a supportive and friendly team
• Great staff culture
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Purpose driven organisation making a real difference
• Convenient location with free parking onsite

About the role 

The primary role of the Customer Researcher is to proactively gather customer insights by engaging with a diverse group of customers and their families. As part of the SCCQ Deep Listening Team, working in this role you will be connecting with our customers and their families by phone, on behalf of our CEO to gather information to enable us to enable them to live their best lives within our care.  The good news is most are very happy to hear from you, appreciate that we called and enjoy chatting with us. However, at times they may wish to share some personal experiences that do not meet our expectations, so an empathetic approach is important. These interactions are crucial as they contribute to strengthening customer relationships through high-trust, meaningful conversations. Our Deep Listening Program is a cornerstone of our commitment to understanding the Voice of our Customers and is a source of great pride for SCCQ.

Whilst our department plays a truly important part of the wider organisation, this isn’t a role that will see you needing to work back later or take stress home with you. You will be part of a small team, that operates really effectively and is thoroughly supportive and welcoming.

What will you bring to the role?

• You need to be a strong advocate for exceptional customer service.
• You will have high emotional intelligence which will be well utilised as you speak with our customers daily. 
• Your passion for the aged within our community will be important for you feeling a sense of purpose.
• You will have a natural affinity for interpersonal interactions with outstanding communication skills and the ability to engage effectively with various stakeholders. A genuine passion for conversing with the elderly is a must. You should possess an empathetic nature while maintaining an objective perspective.
• You will be a self-starter who is comfortable working independently yet who will also be well supported.  Your natural good general judgment is required.
• You must have the ability to summarise the key messages of conversations. As you hold conversations and ask questions, your ability to listen to and quickly and accurately summarise the essence of what you hear is critical. The ability to remain impartial, empathetic, and patient is key to truly understanding the messages shared by our customers.
• Proficiency in full touch typing is required in this role to ensure you can accurately document the essence of the conversations you will have.

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1200 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

How can you apply? 

If you believe you are people person with the qualifications and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care QLD ‘s recruitment process or about the role, please contact us at employment@sccqld.com.au
  
Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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