_{26th October, 2026}

Join a supportive, friendly team in a purpose-led not-for-profit organisation where meaningful work, strong relationships and a caring culture come together to make a real difference.
  
Southern Cross Care Queensland (SCCQ) has an exciting opportunity for a part-time PALM Scheme Coordinator to join our amazing P&C team and provide centralised coordination and support for SCCQ’s participation in the Pacific Australia Labour Mobility (PALM) Scheme. 
  
Why work with us

At the heart of everything we do is our Known & Loved culture program. It enables us to build genuine connections with each other and with the residents, clients, families and communities we serve. We’re committed to ensuring our people feel genuinely known, supported and valued, so they can bring their best to the important work they do every day. 

When you join Southern Cross Care, in this role you can expect:

• Competitive salary package + benefit of NFP salary sacrifice options
• Part-time role working minimum of 30.4 hours a fortnight
• Opportunity to join a supportive, purpose-driven organisation with great staff culture
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Convenient central Upper Mt Gravatt location

  
About the role

In response to ongoing labour shortages in the aged care sector, SCC has been partnering with the Pacific Australia Labour Mobility (PALM) scheme since 2022 to support sustainable staffing in our rural and regional communities. We have successfully placed over 60 workers from Papua New Guinea across our regional sites in Queensland and New South Wales to date.

As the PALM Scheme Coordinator, you will work closely with PALM workers, Welfare and Wellbeing Support Persons (WWSPs), the Recruitment team and the wider P&C team and operational leaders to support recruitment, onboarding, accommodation, worker wellbeing, communication and ongoing PALM Scheme administration. The purpose of this role is to support consistent processes and appropriate escalation of PALM-related matters across SCC locations. 

Key responsibilities of the role will include:

• Coordination of day-to-day PALM Scheme activities across SCC, including worker records, movements, accommodation information and key actions. 
• Supporting PALM recruitment, mobilisation, arrival and onboarding activities in partnership with Recruitment, P&C and operational leaders. 
• Providing a central point of contact for PALM workers and assisting with general enquiries, support needs and appropriate referrals. 
• Liaising with and support WWSPs to promote consistent communication, worker check-ins and escalation of welfare or wellbeing concerns. 
• Coordinating PALM accommodation matters, including monthly accommodation check-ins, follow-up of maintenance issues and communication regarding resident responsibilities. 
• Supporting clear communication with PALM workers regarding employment, accommodation, workplace expectations and available supports. 
• Maintaining accurate PALM records and assisting with reporting, audits, reviews and compliance requirements. 
• Liaising with relevant internal and external stakeholders and escalation of matters requiring operational, P&C, wellbeing or specialist support. 
• Contributing to improving and standardising PALM Scheme processes across SCC. 
•   

What will you bring to the role? 

• Qualification in Human Resources, Business Administration, Community Services, International Development or a related field (desirable).  
• Relevant experience in workforce coordination, employee support, administration or working with culturally diverse groups (highly regarded).
• Experience with the PALM Scheme or culturally diverse workforces (highly regarded). 
• Strong coordination and organisational skills.  
• Ability to manage time and multiple priorities with consistent follow up on actions.  
• Strong interpersonal and communication skills.  
• Ability to build respectful relationships with culturally diverse employees and stakeholders.  
• Sound judgement and the ability to recognise the need for escalation when necessary.  
• Strong record-keeping and attention to detail.  
• Ability to work independently and as part of a team.

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1800 staff caring for and supporting more than 3000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. That’s why we developed our You Matter employee benefits program which brings together the support available to you when you join Southern Cross Care, including: Not-for-profit salary packaging benefits, Flexible work arrangements, Mental health and first aid training, Career pathways, bursaries and traineeships, Recognition programs and service awards. 


How can you apply? 

If you are a professional with the skills and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care's recruitment process or about the role, please contact us at employment@sccqld.com.au
  
Southern Cross Care is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

Apply For Job