_{03rd September, 2026}

Join a supportive, friendly team in a purpose-led not-for-profit organisation where meaningful work, strong relationships and a caring culture come together to make a real difference.
  
Southern Cross Care Queensland (SCCQ) has an exciting opportunity for an experienced Quality & Governance Business Partner to join our team and support SCCQ to deliver safe, high-quality, person-centred services by partnering with operational leaders and service teams to strengthen quality, clinical governance, compliance and continuous improvement across residential aged care (RAC), home care, retirement living and disability services (in RAC).
  
Why work with us

At the heart of everything we do is our Known & Loved culture program. It enables us to build genuine connections with each other and with the residents, clients, families and communities we serve. We’re committed to ensuring our people feel genuinely known, supported and valued, so they can bring their best to the important work they do every day. 

When you join Southern Cross Care, you can expect:

• Competitive salary package + benefit of NFP salary sacrifice options
• Supportive, purpose-driven organisation with great staff culture
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Hybrid work environment with convenient base Upper Mt Gravatt location

  
About the role

Reporting to the Chief Governance Risk & Research, as the Quality & Governance Business Partner, you will be providing practical guidance, assurance and data-informed insights to support regulatory readiness, accreditation, internal audit, incident and feedback management, quality indicator monitoring, policy review and risk identification, ensuring services meet legislative, regulatory and organisational requirements.
  
Working collaboratively with stakeholders across the organisation, you will be promoting a culture of accountability, learning and improvement, translating performance trends, audit outcomes and consumer feedback into meaningful actions that enhance customer experience, service quality and outcomes.

Key accountabilities will include but not be limited to:

• Partnering with operational leaders and service teams to strengthen quality, clinical governance, compliance and continuous improvement practices across SCCQ services.
• Maintaining and supporting governance systems that enable effective monitoring, reporting and improvement of service quality, customer experience and care outcomes.
• Coordinating and preparing quality and governance reporting to provide clear insights, trends and recommendations to the Chief Governance, Risk & Research.
• Supporting service readiness for registration, accreditation, external reviews and regulatory assessments, including coordination of evidence collection, validation and audit preparation processes such as Audit Evidence Collection Tool (AECT) and Care Delivery Evidence Collection Tool (CDECT).
• Monitoring and supporting compliance with relevant legislative, regulatory and standards requirements, including the Aged Care Act, Aged Care Quality Standards, NDIS Practice Standards, Retirement Village requirements and SCCQ policies.
• Leading and facilitating internal audits, risk assessments and performance evaluations to identify areas for improvement and support implementation of corrective action plans.
• Coordinating responses to recommendations arising from registration and accreditation audits, internal reviews, feedback, external complaints and regulatory engagement.
• Monitoring improvement plans to ensure actions are completed, evidence is maintained and effectiveness is evaluated.
• Supporting implementation and ongoing maturity of SCCQ’s risk management framework, including identification, analysis and escalation of emerging quality, safety and compliance risks.
• Overseeing and supporting effective use of incident management, reportable incident and feedback systems, ensuring timely review, investigation support, learning and prevention strategies.
• Analysing incidents, complaints, compliments, customer and carer feedback to identify trends, risks and opportunities to improve service quality and customer experience.
• Developing, maintaining and using reporting tools, including Power BI where relevant, to support transparent monitoring of quality, risk, compliance and customer outcome measures.
• Undertaking end-of-month analysis of incidents, feedback and PCI data to identify gaps, emerging trends, risks and opportunities for targeted improvement.
• Maintaining the integrity of the Quality Management System through effective document control, review, approval and version management of policies, procedures, guidelines, assessments and audit tools.
• Coaching and supporting service leaders and workers to understand quality and governance requirements, interpret performance data, use governance systems and implement sustainable improvement actions.
• Providing training and practical support to enable effective use of governance, quality and clinical management platforms.
• Promoting quality and governance practices that uphold customer rights, dignity, choice, dignity of risk, supported decision-making, cultural safety and person-centred care.

What will you bring to the role? 

• Current AHPRA registration (Registered Nurse or Allied Health practitioner) highly desirable or extensive experience in a similar governance role.
• Significant experience in leading a quality improvement program. 
• Demonstrated understanding of quality management principles and practices with an emphasis on continuous improvement.
• Ability to assist and monitor the quality performance of all services and the capacity to suggest strategies to improve with guidance to promote positive change in a sustainable way.
• Excellent interpersonal skills and the ability to lead and relate to all levels of management, employees, volunteers and customers on a regular basis. 
• Demonstrated knowledge of contemporary theory and practice within the Aged Care sector, including knowledge of current legislative requirements and Standards of the Aged Care Industry.
• Ability to travel between SCCQ sites across Queensland, New South Wales and Victoria as required.

  
Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1800 staff caring for and supporting more than 3000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. That’s why we developed our You Matter employee benefits program which brings together the support available to you when you join Southern Cross Care, including: Not-for-profit salary packaging benefits, Flexible work arrangements, Mental health and first aid training, Career pathways, bursaries and traineeships, Recognition programs and service awards. 


How can you apply? 

If you have the skills and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care's recruitment process or about the role, please contact us at employment@sccqld.com.au
  
Southern Cross Care is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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