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Join a supportive, friendly team in a purpose-led not-for-profit organisation where meaningful work, strong relationships and a caring culture come together to make a real difference.

Southern Cross Care is seeking a friendly and efficient full-time Administration Manager to provide effective and confidential administrative support to the Residential Manager at our Castra Residential Aged Care Home in Murgon.

Why work with us

At the heart of everything we do is our Known & Loved culture program. It enables us to build genuine connections with each other and with the residents, clients, families and communities we serve. We’re committed to ensuring our people feel genuinely known, supported and valued, so they can bring their best to the important work they do every day. 

When you join Southern Cross Care in this role, you can expect:

• Full-time role
• Competitive payrates + benefit of NFP salary sacrifice options
• Opportunity to join a supportive and friendly team
• Strong and inclusive staff culture
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Additional wellbeing support through our Thrive program, which allows early access to up to 50% of your earned wages.
• Purpose driven organisation making a real difference

About the role

Working in this role, you will provide effective and confidential administrative support to the Residential Manager across admission of residents, day to day administration of the facility including but not limited to rostering and reporting as well as other duties as directed by the Residential Manager.

You will have excellent organisational skills, exceptional attention to detail and solid IT skills to ensure the home’s administrative processes are streamlined and effective. You’ll have great interpersonal skills and enjoy being the first person to greet visitors, families and loved ones to the home; and be a go-to person for general enquiries.

  
Some of your duties will include but not be limited to:

• Oversee and manage effective operational administrative activities including management of the administrative staff
• Assist the Residential manager with recruitment, onboarding and induction of new employees
• Assist the Residential Manager updating and managing the roster in conjunction the rostering team
• Liaise with Residential Manager when vacancies occur to ascertain type of Resident required
• Liaise with Resident / Family and refer them to Head of Finance and Administration or Resident Admissions / Billing Officer
• Prepare Resident’s records for new Residents
• Maintain Residential and Respite Waiting Lists
• Meet with Resident’s family to sign for respite accommodation
• Answer telephone enquiries and transfer calls to appropriate staff
• Maintain relevant documentation (e.g. Resident lists) at the direction of the Residential Manager
• Maintain petty cash
• Assist Residents and staff with enquiries
• Maintenance of various computer data bases and compliance activities
• Process invoices in preparation for payment
• Maintain staff personal records including registrations and certificates
• Assist in minute taking for committee meetings
• Quality issues notified as soon as practicable to appropriate staff member/s and/or management
• Work practices and processes carried out as instructed and in accordance with duty of care, residents’ needs and quality guidelines
• Government Quality Standards understood and complied with
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  What will you bring to the role?

• Experience working in an administrative role within Aged Care or Health care setting (desired).
• Certificate 111 in Business Administration or higher (desirable)
• Administrative and reception experience.
• Understanding of staff rosters.
• Excellent written, oral and numerical skills.
• Problem solving skills and ability to prioritise tasks.
• Excellent interpersonal & communication skills with the ability to communicate with a diverse range of people.
• High level information technology skills including working knowledge of Microsoft Office applications.

Who is Southern Cross Care?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1800 staff caring for and supporting more than 3000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. That’s why we developed our You Matter employee benefits program which brings together the support available to you when you join Southern Cross Care, including: Not-for-profit salary packaging benefits, Flexible work arrangements, Mental health and first aid training, Career pathways, bursaries and traineeships, Recognition programs and service awards. 


How can you apply? 

If you have the skills and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care's recruitment process or about the role, please contact us at employment@sccqld.com.au
  
Southern Cross Care is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status. 

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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