_{31st March, 2026}

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other.

Southern Cross Care is seeking an experienced Retirement Living Manager to oversee operations across Con Crowley and War Veterans Retirement Villages.

What can Southern Cross Care Queensland offer you?

• Full-time, permanent leadership role.
• Competitive salary with generous Not-for-Profit salary packaging to increase your take-home pay.
• Beautiful, well-maintained village in a convenient location.
• Supportive and purpose-driven organisation making a real difference.
• Positive workplace culture with great team spirit.
• Ongoing personalised training and mentoring programs.
• Access to Employee Assistance Program for you and your family.

About the role

Reporting to the Head of Retirement Living, the Retirement Living Manager will provide on-site leadership and operational oversight across our Broken Hill retirement villages to ensure residents enjoy a safe, secure, and independent lifestyle.

This role is responsible for resident experience, village administration, compliance, contractor and maintenance coordination, and community engagement. You will also support team capability, site presentation, and the smooth day-to-day running of the villages in line with Southern Cross Care standards.

In this role, your responsibilities will include:

• Leading the day-to-day operations across Con Crowley and War Veterans retirement villages. 
• Ensuring emergency, fire safety, and communication systems are functional and regularly tested. 
• Maintaining village procedures and ensuring compliance with the Retirement Villages Act (NSW) and SCCQ policies.
• Building strong relationships with residents, families, contractors, and the local community. 
• Managing resident feedback and complaints professionally and confidently.
• Supporting resident meetings, communication, and village community activities.
• Coordinating new resident orientation to ensure a positive transition into village life.
• Managing village administration, records, contracts, and reporting systems.
• Overseeing gardening, grounds presentation, refuse management, and general site upkeep. 
• Coordinating contractors, maintenance works, and unit refurbishments to support efficient re-leasing. 
• Supporting workforce planning, team leadership, coaching, and positive communication. 
• Ensuring compliance with Workplace Health and Safety policies and procedures. 
• Contributing to continuous quality improvement and maintaining professional standards across the villages. 

What will you bring to the role?

• Previous experience in retirement living or a similar community-based environment.
• Strong leadership skills with the ability to support and guide teams effectively.
• Experience managing contractors, service providers, and key stakeholders.
• Understanding of budgeting, financial planning, and administrative processes.
• Excellent communication, organisation, and time management skills.
• Strong conflict resolution and problem-solving capability.
• A respectful, mature, and empathetic approach when working with residents.
• Sales and marketing qualifications or experience will be highly regarded.

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1700 staff caring for and supporting more than 2000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

How can you apply? 

If you are a Manager ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care QLD ‘s recruitment process or about the role, please contact us at employment@sccqld.com.au
  
Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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