_{16th February, 2026}

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other

Southern Cross Care QLD has an exciting opportunity for a confident and friendly Customer Researcher to join our SCCQ family, based at our Corporate Support Centre conveniently located in Upper Mt Gravatt.

This is a unique role, so we are not exactly sure what your background is however you will be a very good conversationalist!!  If you are looking for a role for 2-3 days per week that will provide you with an absolute sense of purpose, knowing what you do will make a difference then this could be the role for you.  You will be part of a wonderful person-centered team in a company that cares about its people. Initially this role will begin as casual with the view to go permanent part time for the right applicant.


What can Southern Cross Care Queensland offer you?

• Part-time role (working 2-3 days a week)
• Competitive salary + benefit of NFP salary sacrifice options
• Opportunity to join a supportive and friendly team
• Great staff culture
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Purpose driven organisation making a real difference
• Convenient location with free parking onsite

About the role 

The primary role of the Customer Researcher is to proactively seek customer feedback by speaking with a broad cross section of both customers and their loved ones.   As part of the SCCQ Deep Listening Team, this role primarily involves making phone calls on behalf of our CEO and SCCQ to our resident’s families and/or our residents/clients.  The good news is most are very happy to hear from you, appreciate that we called and enjoy chatting with us.  However, at times they may wish to share some personal experiences that do not meet our expectations, so an empathetic approach is important. These interactions are crucial as they contribute to strengthening customer relationships through high-trust, meaningful conversations. Our Deep Listening Program is a cornerstone of our commitment to understanding the Voice of our Customers and is a source of great pride for SCCQ.

Whilst our department plays a truly important part of the wider organisation, this isn’t a role that will see you needing to work back later or take stress home with you.  You will be part of a small team, that operates really effectively and is thoroughly supportive and welcoming.


What will you bring to the role?

• You MUST be a true people person, some who loves chatting to customers
• You MUST have exceptional listening skills, be patient and have the ability to be non-judgmental yet empathetic
• Proficiency in full typing is required in this role to ensure you can accurately document the essence of the conversations you will have
• Being a strong advocate for exceptional customer service you will have high emotional intelligence which will be well utilised as you speak with our customers daily.  Your passion for the aged within our community will be important for you feeling a sense of purpose.
• A natural affinity for interpersonal interactions is essential, with outstanding communication skills and the ability to engage effectively with various stakeholders. A genuine passion for conversing with the elderly is a must. You should possess an empathetic nature while maintaining an objective perspective.
• You will be a self-starter who is comfortable working independently, yet who will also be well supported.  Your natural good general judgment is required.
• You must have the ability to summarise the key messages of conversations. As you hold conversations and ask questions, your ability to listen to and quickly and accurately summarise the essence of what you hear is critical. The ability to remain impartial, empathetic, and patient is key to truly understanding the messages shared by our customers.

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1700 staff caring for and supporting more than 2000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

How can you apply? 

If you believe you are people person with the qualifications and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care QLD ‘s recruitment process or about the role, please contact us at employment@sccqld.com.au
  
Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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