_{22nd October, 2025}

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other

SCCQ has an exciting opportunity for an ICT Lead to lead and coordinate the day-to-day operations of the ICT Service Desk across Southern Cross Care Queensland.  

What can Southern Cross Care Queensland offer you?

• Competitive salary package + benefit of NFP salary sacrifice options
• Opportunity to join a supportive organisation and talented ICT team
• Supportive purpose driven organisation with great staff culture
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Convenient Upper Mt Gravatt location – Free parking onsite

About the role

Working within the talented ICT team, you'll be ensuring responsive, customer-focused ICT support, effective incident management, and alignment with SCCQ’s values of care, compassion, and community. you will be contributing to ICT governance, continuous improvement, and organisational digital transformation initiatives.

Key accountabilities will include:

• Service desk leadership and operations
• ICT Infrastructure and Systems Support
• Customer Service and Stakeholder Engagement
• Governance, Risk and Compliance
• Team Development and Capability Building
• Reporting and Continuous Improvement
• ICT Project and Change Support

What will you bring to the role?

• Bachelor of Information Technology or related discipline or experience deemed equivalent
• Demonstrated experience leading an ICT function
• Demonstrated ability to drive, deliver and sustain an improvement plan and improve levels of service provided
• Full software development lifecycle experience, including software design, development, unit testing (SIT) and user acceptance testing (UAT)
• Highly developed interpersonal skills with an ability to communicate effectively both verbally and written with a range of client groups
• Ability to demonstrate good time management in a high-pressure environment
• Ability to work effectively unsupervised and within a team environment

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1700 staff caring for and supporting more than 2000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

How can you apply? 

If you believe you have the qualifications and skills to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care QLD ‘s recruitment process or about the role please contact us at employment@sccqld.com.au
  
Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up to date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

Apply For Job