_{24th July, 2025}

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other
  
Southern Cross Care has an exciting opportunity for a friendly and efficient Client Services Coordinator to join our team at our new Wellness Centre located in Holland Park.

Working in this role, you will be providing high-quality administrative support to the Wellness Centre by managing bookings, assisting with enquiries,
processing payments, liaising with GP clinics and other external providers, and guiding clients through relevant funding options (e.g. Medicare, private health, Home Care Packages).

What can Southern Cross Care Queensland offer you?  

• Competitive salary package + benefit of NFP salary sacrifice options
• Exciting new role making an impact
• Ongoing individualised training and mentoring programs
• Opportunity to join a supportive purpose driven organisation offering exciting professional development growth
• Great staff culture
• Financial support programs 
• Employee Assistance Program for employees and their families

About the role

Working in this role, as part of a small team, you will be the primary contact at SCCQ's new Wellness Centre's reception, ensuring every member receives a warm and personalised welcome.

Duties of the role will include:

• Reception duties.
• Invoicing, payments management and banking.
• Responding to enquiries and concerns in an appropriate manner.
• Assisting with social media and marketing. 
• Liaising with internal and external stakeholders around appointments, bookings, and logistics.
• Providing operational support to ensure smooth daily operations & address any issues that arise promptly.
• Effectively delegating tasks & quality check work completed by others.

  What will you bring to the role:

• Minimum of 2 years of Experience working within the Fitness & Wellness Industry.
• Certificate III or IV in Health Administration, Business Administration, or related field (desirable).
• Previous experience in a medical practice, allied health clinic, aged care, or wellness centre preferred.
• Familiarity with Medicare billing and health fund processes (desirable).
• Experience working in a busy /growing Multidisciplinary team environment.
• Service-based understanding on the value of activity engagement for older adults and the specific roles of allied health professionals in their care.
• Excellent communication skills.
• Ability to apply a flexible, solutions-focused, and empathetic approach.
• Ability to work independently but also as part of a team.

  
Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1700 staff caring for and supporting more than 2000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

How can you apply? 

If you believe you have the skills and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care QLD ‘s recruitment process or about the role please contact us at employment@sccqld.com.au
  
Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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