_{23rd April, 2026}

About the position:

We have an exciting position available for a Technical Services Officer who will play a key part in our on-site operations and use their technical expertise to provide support to assist with ongoing business operations and organisational goals.  This is a Permanent full time position in based at our site at Edrom Road, Eden working Monday to Friday.

*Please note, due to the nature of this role, work may be required outside of normal working hours and travel may be required on occasion*

As a Technical Services Officer, you’ll play a vital role in testing, installing, maintaining and repairing various technology solutions across our Eden site.  The successful candidate will work on a wide variety of equipment at our site including;

• Security installations (Uniview cameras and NVR’s),
• Weighbridge
• Fibre systems (Including fibreoptic and telecoms cabling)
• Data Systems (Azure/SQL Server)
• HMI (Scanners, computers, telecoms devices)

We’re looking for someone with strong technical expertise who thrives in a fast-paced environment and has a knack for juggling multiple priorities. Strong communication skills are required as you will Report into the Site Manager, being a key point of contact on-site, but will regularly collaborate with the broader TIS (Technology and Information Systems) Team with a dotted reporting line to the Group General Manager of Technology and Information Systems.


Your primary responsibilities will include but are not limited to:

• Sourcing, Installing, maintaining, repairing and replacing equipment.
• Assist with electro-mechanical fault finding on our production equipment. 
• Design and implement infrastructure solutions to optimise system performance as well as working on system upgrades, future technology adoption and integration projects.  
• Manage and update databases including, but not limited to, Clarion database and SCADA (Supervisory Control and Data Acquisition) for manufacturing processes. 
• Monitor and report on inventory and stock management solutions. 
• Manage weighbridge maintenance and make operational decisions regarding shutdowns.
• Oversee fuel and weighbridge certifications. 
• Provide onsite IT support alongside the broader ICT Team and apply problem-solving skills to address issues promptly

  
  
To be considered for this fantastic opportunity, you must have the following:

• Previous experience in IT and technical support, with a focus on troubleshooting, hardware, software and networks is essential.
• A relevant tertiary qualification in Information Technology or related discipline.
• Strong knowledge of windows-based environments. (Microsoft365 & Microsoft defender highly preferred).
• Proven ability to install, maintain and repair fibre including cabling as well as data, and security systemsis essential.
• A background knowledge of Unify equipment / Firewalls / Connectivity checks / Clarion Databases / HALO is advantageous.
• A background working in a manufacturing environment in an IT role is highly advantageous.
• Excellent communication skills to effectively address inquiries and provide accurate information.
• Strong analytical and problem-solving skills with the ability to successfully manage and prioritise workloads and manage time efficiently.

  

In return, we offer: 

• Secure, permanent work on an ongoing basis.
• A competitive salary package with bonus opportunities.
• Professional growth opportunities, we believe in investing in our employee’s development.
• Supportive work environment- we foster a collaborative and inclusive environment.

 

About Us

Join our team and be part of a diversified group with over 30 years of experience leading the way in the forestry, agricultural, and permaculture industries.  We're dedicated to the sustainable management of natural resources and have a long-standing commitment to responsible and functional use of these resources in our businesses. 
  
At the Pentarch Group, you'll have the opportunity to contribute to pursuing new ideas, support local communities, and help shape a business that focuses on a sustainable future.  Your skills and passion can make a real difference by building on our decades of expertise. 
  

Visit www.pentarch.com.au to learn more.

Please note that all successful employees are required to undertake the following as a normal part of the recruitment process:

• Work Rights Check
• Police Check

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