_{09th November, 2026}

Our client in Buffalo, NY, is looking for a Customer Development Representative to join their team!

This is an onsite/full-time/direct-hire position
Salary based on experience: $22-$24/hr
 
About the Role
We're looking for a friendly, organized, and resourceful coordinator who will manage customer service and daily operations for our client. Reporting directly to the owner, you'll keep orders moving, resolve customer questions, coordinate vendors, and follow through on details. You'll anticipate needs, recommend practical improvements, and work independently while knowing when to seek guidance.
 
What You'll Do
1. Customer Service & Order Fulfillment 

• Serve as the primary contact for customers by email, phone, and online chat.
• Prepare quotes, answer product questions, and guide customers through their purchases.
• Process orders, returns, refunds, and updates; follow through from inquiry through delivery.
• Prepare shipping documents, arrange UPS pickups, and resolve delivery issues.
• Monitor inventory, coordinate replenishment, and maintain accurate product information, images, and records.

2. Business & Administrative Support

• Coordinate non-technical purchasing, vendors, and service providers.
• Arrange facility services, including cleaning, landscaping, snow removal, and general maintenance.
• Research prospective customers and organize information to support sales outreach.
• Improve everyday workflows using AI and other business tools.
• Coordinate company events and business errands, and provide occasional personal administrative and errand support to the owners.

What You'll Bring

• Strong communication and customer service skills, with sound judgment and a professional, friendly manner.
• The ability to organize competing priorities, solve everyday problems, and follow through without repeated reminders.
• Accuracy and attention to detail when working with orders, records, and customer information.
• Proficiency in Microsoft 365 and confidence in learning new technology.
• Experience with Shopify, Adobe, Dropbox, and AI tools is a plus.
• An associate or bachelor's degree in Business Administration or Marketing is preferred.

 
Applicants must be authorized to work in the U.S. We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

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