_{04th November, 2026}

 
 

We are looking for a Field Service Senior Solution Architect to help us support our continued growth. The Solution Architect is responsible for owning the overall design of the technical solution as well as recommending best-practice solutions based on client needs. They provide technical guidance to the development of Salesforce.com and other SaaS applications to support business and product strategies. A Solution Architect facilitates discovery sessions to understand client processes and challenges and translates findings into technical requirements supported by a documented solution design. They provide thoughtful leadership and communication to project and client team members in order to build the foundation as a trusted partner.

The Field Service Senior Solution Architect will also play an integral part in the pre-sales process in identifying high-level need, project scope, and costing.

Responsibilities

• Responsible for designing a solution to leverage Salesforce products, features, and best practices extended with custom components to meet customer needs.
• Delivers technical and non-technical documentation for assigned projects, with relevant architecture diagrams (data models, high-level architecture, integration architecture, etc.)
• Responsible for overall solution design, build task development, estimating effort to complete build tasks, and oversight of reporting/dashboard creation and UAT.
• Scopes and estimates projects by collaborating with stakeholders to define business requirements, assess technical feasibility, and develop accurate project timelines, resource plans, and cost models.
• Familiarity with the difference between declarative and programmatic development, partner applications (i.e., Conga, DocuSign, AccountingSeed, etc.), and general AppExchange products and when it is appropriate to use each in relation to customer requirements.
• Demonstrates the ability to perform Salesforce administration/configuration/data migration duties as needed.
• Works effectively individually and with team members and client members toward customer satisfaction and success.
• Acts as a solution SME, working with Delivery leadership and Account Executives to accurately scope sales proposals.
• Partner with Project Managers to encourage a collaborative environment with delivery and customer project teams.
• Seeks opportunities to develop professional and technical skills, while also providing guidance and support to team members for technical and professional growth
• Achieves and maintains necessary Salesforce technical certifications and Salesforce partner certifications.

Required Skills, Education and Experience

• 4-6 years of advanced skills in Salesforce Field Service Cloud Implementation and exposure to Project Scoping
• 5+ years of experience as a Senior Consultant (or equivalent seniority) implementing Salesforce Solutions
• Must have 3-5 years of experience scoping and costing Field Service Cloud projects.
• Demonstrate strong competencies around the core Salesforce.com platform
• Applied knowledge of Salesforce and the Sales, Services, and Marketing functions
• Active Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant Certification required; minimum 4x certified preferred
• Additional Salesforce.com cloud knowledge specific to industry/verticals (Nonprofit Cloud, Education Cloud, Marketing Cloud, Community Cloud, CPQ, Field Service, etc.) preferred
• Previous experience with software development life cycle (SDLC), Agile, or Hybrid preferred
• Ability to create entity relationship and object relationship diagrams to demonstrate design concepts and tools
• Excellent organizational skills and ability to handle multiple tasks simultaneously
• Experience being client-facing and/or acting as an internal project leader and managing multiple stakeholders
• Ability to develop practical solutions and methodologies on the Salesforce platform
• Must have full-time permanent US work authorization
• Note - Determination of Senior will be based upon the candidate's previous relevant experience and depth of skills, and will be determined through our skills interview process.

Additional Requirements

• Bachelor's Degree preferred, or equivalent experience
• Experience with Field Service Cloud preferred
• Travel, as required by client or project milestones
• Demonstrates a basic level of knowledge of common enterprise systems CRM or ERP

 
Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

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