Our client is seeking an experienced Senior Digital & Loyalty Program Manager to lead and manage a portfolio of customer-facing digital initiatives. This individual will oversee strategic programs focused on customer engagement, loyalty, digital identity, mobile experiences, and partnership integrations.
 
The ideal candidate has extensive experience managing complex digital products and cross-functional initiatives within retail, hospitality, restaurant, or consumer-facing organizations. This person should be comfortable driving projects from strategy through execution while collaborating with business stakeholders, technology teams, marketing, and external vendors.

Key Responsibilities

• Lead delivery of enterprise digital and loyalty initiatives.
• Manage a portfolio of digital customer experience programs.
• Drive projects related to loyalty platforms, rewards programs, and customer engagement.
• Oversee digital identity initiatives including phone number registration and customer journey enhancements.
• Manage QR code initiatives and digital activation campaigns.
• Coordinate third-party partnerships and digital integrations.
• Work cross-functionally with Product, Marketing, Technology, Operations, and Executive Leadership.
• Define project scope, timelines, risks, budgets, and resource planning.
• Facilitate Agile ceremonies and ensure successful project execution.
• Manage multiple concurrent initiatives in a fast-paced environment.
• Provide executive-level status reporting and stakeholder communication.

Required Qualifications

• 7+ years of Program or Project Management experience
• Strong background managing Digital Transformation initiatives
• Extensive experience with Customer Loyalty Programs
• Experience managing customer engagement platforms
• Knowledge of customer journey mapping
• Experience with digital identity or phone number/customer authentication initiatives
• Experience managing QR code or mobile engagement programs
• Proven experience coordinating third-party partnerships and integrations
• Strong Agile/Scrum methodology experience
• Excellent communication and stakeholder management skills

Preferred Experience

• Restaurant or Retail industry experience
• Mobile App initiatives
• CRM platforms
• Digital Marketing technologies
• Omnichannel customer experience
• Customer Data Platforms (CDP)
• Salesforce or Salesforce Marketing Cloud
• Loyalty platforms such as:
  • Punchh
  • Paytronix
  • Thanx
  • SessionM
  • Eagle Eye
  • Comarch Loyalty
• POS integration experience is a plus

 
 
Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.