_{26th August, 2025}

Our client in Buffalo, NY, is seeking an In-house Repair Technician to join their team!
 
This is an on-site/full-time/direct-hire position
Salary based on experience: Starting at $28/HR
 
Position Responsibilities: Repair analog and digital equipment to meet and/or exceed both the customer's expectations and our client's key performance indicators and quality standards.
 
Essential Functions:

• Conduct electronic and mechanical testing and repair of analog and digital equipment.
• Perform troubleshooting and diagnostic support via phone with internal and external customers
• Maintain excellent and accurate communications with the appropriate staff and customers
• Provide technical advice and support to internal departments (Sales, Customer Service, and Education departments)
• Coordinate loaner equipment usage, both to and from customers
• Monitor and maintain equipment repair parts inventory in order to meet service and repair schedule/demand
• Maintain quality logs and records as required by the Quality Management System
• Establish/maintain vendors for replacement parts and supplies for the equipment line
• Assist with departmental training initiatives for self, staff, and Salesforce
• Assist other departments with spare parts, used equipment ordering
• Assist other departments as needed
• Perform other duties or assist in special projects as assigned by the Lead, Supervisor or Manager

 
Your Qualifications:

•  Two-year degree (AAS preferred) or certification in a related field, and 3-5 years of practical experience (dental field is desirable), or an equivalent combination of education and experience
• Must have excellent communication skills with the ability to work independently and in a small team environment
• Familiarity with digital and analog meters and various power tools is essential
• Excellent IT/PC skills and ability to communicate advanced topics to users with very different backgrounds
• SAP / Salesforce knowledge is a plus
• Must be detail-oriented and have excellent problem-solving and analytical abilities, with a certain degree of creativity
• Basic troubleshooting skills. Ability to identify common hardware, software, and design errors relevant to equipment.

 
 
 
Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

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