_{23rd May, 2025}

We are looking for an experienced project manager to join us in delivering innovative technology solutions for a fast-paced, mission-critical environment. In this role, we’re looking for solutions-focused candidates who thrive in providing excellence to clients and have experience managing teams of technical personnel to build solutions and systems.
 
The ideal candidate is a creative and hands-on leader with experience managing teams in digital transformation and implementation efforts. You will be a client-facing advisor, coach, mentor, and accountable manager with a proven track record of leading deployments of solutions in a client environment.
 
Key contributions of this role include: 

• Serving as a delivery leader, accountable for the completion of team delivery efforts, including quality oversight, visibility into delivery targets, and client acceptance 
• Supporting delivery operations, building, and maintaining client relationships, fostering and promoting innovative thinking across the client environment.  
• Developing and leading teams through solution prototyping, development, and deployment - from hands-on proposal technical support to prototyping client implementations and complete production deployment. 
• Manage a team of approximately 5-10 people.
• Manage budget, time, and resources for the delivery team. 
• Handling challenging client situations and offering guidance & direction to client executives  

Required:

• Located in the Washington, DC metro area  
• Ability to hold a position of public trust with the US government.  
• At least five or more (5+) years of direct experience managing technical teams and programs for federal customers.
• Experience leading Salesforce implementation projects.
• Experience building a Salesforce application.
• Experience with Call Center implementations leveraging Service Cloud, Service Console, Service Cloud Voice, Salesforce Knowledge, and Case Management.
• Experience leading the deployment of enterprise and custom software solutions in client environments using Human Centered Design methods and techniques
• Experience in executive-level decision support for federal agencies  
• Ability to plan, manage, and execute an idea from concept to launch to meet key milestones and customer requirements 
• Experience building and leading teams to delight clients and deliver excellence in fast-paced customer environments with minimal direction.
• Excellent written and verbal communication skills  
• Strong technical, analytical, and problem-solving skills  
• Active clearance / US Government “suitability” preferred  

Preferred:

• Agile/Scrum Master certification  
• PMP certification 
• Familiarity with principles of human-centered design  
• Experience working directly with the Department of Justice or Homeland Security 
• Familiarity with Salesforce, Cloud Migration, and SaaS Application deployment technologies and emerging practices  
• Experience working directly with and guiding SES-level leadership in fast-paced and demanding environments. 

 
Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. 

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