What You’ll Do:

• Own the Onboarding Experience: Guide new customers through setup and training, ensuring they are fully empowered from day one.
• Be the Client’s Advocate: Serve as the primary point of contact for our merchants, voicing their needs internally and ensuring a world-class experience.
• Drive Success & Retention: Help clients unlock value, drive adoption, and fuel their growth with our products.
• Strategic Partnering: Collaborate with clients on their e-commerce and omnichannel goals, offering tailored insights and strategies.
• Spot & Solve Issues: Proactively identify opportunities to improve the customer journey, influence product roadmaps, and close service gaps.
• CRM Mastery: Document interactions, submit cases, and see them through with precision and urgency.
• Cross-Team Collaboration: Work closely with sales, marketing, and development to turn customer feedback into action and innovation.

What You Bring:

• Bachelor’s degree or equivalent hands-on experience.
• Phenomenal communicator—clear, concise, and confident.
• History of turning customer relationships into lasting partnerships.
• Proactive mindset with strong problem-solving skills.
• Team-oriented, adaptable, and always willing to pitch in.
• Comfortable working in a fast-paced, high-growth, high-expectation environment.

 
Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.