_{18th September, 2025}

Expertech are URGENTLY recruiting for a Business Analyst to work on a a variety of projects including a Portal project.  This is a long term URGENT contract position for a Technical Business Analyst to work closely with the Design team, but also with business stakeholders. The ideal candidate comes form a consulting background and has has exposure to CMS and portal projects. 
 
Responsibilities

• Responsible for gathering and producing requirements
• Writing epics, user stories, and features
• Assisting with backlog grooming readiness
• Proven experience working in Agile and Scrum teams
• Engineer processes and planning for digital projects
• Working with both mobile and web platform applications
• Assisting development teams
• Assisting with process facilitation, engaging with internal, external and client stakeholders
• Assisting internal QA testers with UAT test plans
• Tracking of your project tasks and progress, including managing Jira sprints, boards, and
• tickets, and ensuring there is accurate time tracking being upheld in Jira.
• Producing clear documentation of your projects and ensuring all relevant project
• documentation is stored in Confluence, including but not limited to:
• - Project overview
• - Meeting notes
• - File lists with client assets and contract documentation
• - Product requirements
• - Risk register
• - Diagrams and journey maps
• - Developer documentation and deployment instructions
• Problem solving throughout the delivery process, flagging potential issues early when
• additional assistance is required, and work issues through to a satisfactory conclusion.
• Ad hoc duties where required.

Qualifications & experience

• 5+ years working as a Business Analyst working across large scale digital experiences
• Must have proven track record reviewing customer journeys, facilitating requirements, writing user stories, features, epics, business analysis planning and monitoring, eliciting requirements from stakeholders, analysing gaps, process facilitation, processmapping identifying and assessing solutions
• Ability to understand and work around complex business processes
• Must have strong Agile team experience
• Excellent stakeholder engagement and management skills
• Excellent communication skills
• CMS and Commerce systems - ideally either Optimizely, Commercetools,, Kentico.
• Experience with API Technology (Rest, Graphql)
• Website personalisation experience
• Experience working with Jira and confluence
• Experience using agile methodologies and resource time tracking
• MS Office Suite (Word, Excel, Powerpoint)
• Formal Business Analysis qualifications will be highly desirable (CBAP, CCBA, BABOK etc)
• Digital agency / consultancy background preferred
• Highly organised with great attention to detail

The ideal candidate

• Can work to deadlines.
• Can identify risk.
• Loves solving problems.
• Has worked on portal projects and comes from a consulting background.
• Can roll with the punches and has a flexible attitude toward evolving responsibilities and environments.
• Knows how to develop a Statement of Work.
• Is used to being the point person for clients.
• Has outstanding written and verbal communication skills.
• Has managed project budgets over $500,000.

Please apply directly by uploading your resume through the link or by contact Koenraad Moltmaker at expertech.

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