TRA is seeking a SolarWinds Monitoring Engineer to help support the Enterprise Command Center within the VA
SUMMARY:
Tucker-Reeves Associates is seeking a SolarWinds Monitoring Engineer to help support the Enterprise Command Center within the US Department of Veterans Affairs. We are partnered with Booz Allen on this position and will allow remote work.
RESPONSIBILITIES:
· Implement best in class engineering strategies to support a large distributed SolarWinds environment.
· Maintain responsibility for supporting the Application Performance Monitoring solution via SolarWinds.
· Execute the daily activities of ServiceNow SolarWinds tickets e.g., add/remove, maintenance mode, discovery, custom properties etc. for Application/Hardware Performance Monitoring efforts.
· Create documentation of all steps and training for application customer and enable integration of SolarWinds process SolarWinds tickets, development of single pane of glass dashboards, including integration with ServiceNow ITSM.
· This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.
REQUIREMENTS:
· Bachelor's Degree in Computer Science, Engineering, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree
· 5+ years of experience with SolarWinds, processing SolarWinds Tickets, installing agents, SNMP/WMI polling, APIs, performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool
· Experience with maintaining SolarWinds processes
· Experience in data engineering with SolarWinds for both ingestion and extraction for custom properties
· Experience with ServiceNow (SNOW) ITSM. Execute on data calls for reporting.
· Experience with Windows and Linux Operating systems, services, daemons, containers, and VMs
· Experience with troubleshooting and identifying SNMP/WMI polling issues
· Ability to obtain a security clearance
· 5+ years of relevant professional experience with Agile frameworks
· Experience with the VA
· Experience with ServiceNow Visual Task Boards and service ticket management
· Possession of excellent verbal and written communication skills
· Public Trust clearance