_{12th November, 2024}

The Position  
  
Due to continuous growth, we have an opportunity for a Service Retention Officer to join our team in Loganholme. This Full-Time opportunity forms a crucial part of our support office team and is responsible for minimising the impact of cancellations of appointments to the organisation and most importantly to our clients. 
 
Reporting into the Community Support Team Leader, you will be responsible for:  

• Rearranging appointments cancelled due to unplanned and planned staff leave as well as appointments cancelled by clients 
• Communicating directly with Clients, their Family Members, Referrers, Case Managers and NDIS Support Coordinators  
• Responding to phone calls/emails, cancellation requests or internal leave requests 
• Managing schedules for Cancellations and Clinical leave 
• Confirming changes to appointments and sending written confirmations to referrers 

  
Do you have what it takes? 
 
We are seeking a highly motivated and results-oriented individual that thrives in a fast-paced environment and is driven by the challenge of meeting and exceeding targets. You will have a high degree of initiative and be dedicated to delivering an exceptional service to our clients. You must have:  
 

• Previous sales experience  
• Strong influencing skills 
• Excellent interpersonal skills with the ability to communicate with a wide range of people and groups to ensure delivery of a high level of customer service  
• Relevant experience in an administration/customer service role 
• Intermediate computing skills and the ability to use applications such as Microsoft Office (Word, Excel and Outlook) 
• Excellent attention to detail 
• Good organisational and administrative skills with the ability to prioritise multiple tasks  
• Ability to work effectively as a member of a team and autonomously 
• Previous relevant experience working with people affected by frailty and/or disability would be desirable.  

  
What's on offer: 
 

• Supportive close knit work environment  
• Attractive salary + weekly bonuses  
• Parental Leave 
• Paid external professional development and study leave 
• Free Counselling support through our Employee Assistance Program 
• Employee discount and benefits portal 
• Loyalty service awards including vouchers, annual dinner and company sponsored holidays 
• Quarterly Employee Recognition Program 
• Lucrative referral bonus 
• Regular social catchups  

  
Our Story: 
 
At Empower Healthcare our purpose is to deliver exceptional care that positively impacts peoples’ lives.  
 
We have an impressive offering of services spanning Home Care, NDIS and Residential Aged Care including Occupational Therapy, Physiotherapy, Podiatry, Dietetics, Osteopathy, Massage, Speech Pathology, Allied Health Assistants and Nursing. With more than 180 exceptional clinicians across Victoria, New South Wales, Queensland, and Western Australia, we are changing lives. 
 
Our commitment is to deliver exceptional care by expert clinicians with an aim to enhance independence and improve the quality of life of the people we care for. We are here to empower everyone to live their best life. 
 
Follow the link to find out what it’s like to work at Empower Healthcare https://www.youtube.com/watch?v=Hkple4LN3cs 
 
APPLY ONLINE NOW or call Gabriella via email at Gabriellah@empowerhealthcare.com.au for more information.  
 
At our core, we believe that everyone deserves access to high quality Healthcare, regardless of their race, gender, ethnicity, age, or any other factor. We are committed to creating an environment that is welcoming and inclusive to all. We are dedicated to removing any barriers that may limit access to our services and to promoting diversity and inclusion in all aspects of our work. 

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