_{11th November, 2024}

The Position  
  
We are looking for a passionate and customer-focused, Technical Support Officer. Reporting into the MI and Data Manager, this role is multi-faceted, with responsibilities spanning IT Operations, User Support, and Technical Change Delivery.  
 
The successful candidate will participate and contribute to the incident, problem, change and release management processes to ensure consistent, reliable and continued business operations.  

They will be required to engage with various stakeholders including line of business managers, end-users, software vendors, and technology partners for problem resolution and participation in change and release management including coordination, promotion and maintenance of software builds through test environments and production.  

The ideal applicant will be hardworking, knowledgeable, keen to learn and will work with a dedicated and friendly Head Office support team and our Clinicians working in the community.  
The role is office based full time at our Moorabbin Head office.  
 
As the Technical Support Officer you will be taking on the following key responsibilities:  

• Application administration support across our suite of technology solutions including AlayaCare, 3CX, MS Office 365, WordPress, Employment Hero, Articulate 360 and others 
• Overseeing Empower Network in all office locations 
• Championing IT security  
• Proactive Management of automation process and key application release management implications
• Provide first level support for technology hardware and software  
• Coordinate change delivery  

Do you have what it takes?  

• 5+ years’ experience in Level 1-3 Support  
• Tertiary qualifications in Information Technology  
• A desire to deliver an amazing Client Experience 
• Hard working and outcome driven, you’ll have excellent project management skills with the ability to prioritise time and manage multiple initiatives  
• Proven exceptional communication and interpersonal skills and ability to engage effectively with stakeholders at all levels  
• Experience with system / network administration 
• Experience with SaaS based software solutions 
• Relevant certifications for IT Support professionals  
• Experience with supporting Microsoft operating systems and MS 365 applications 
• Experience with configuring, supporting and managing laptops, PCs and associated equipment, mobile devices, printers, video conferencing facilities, office productivity tools, and minor business applications. 

What’s on offer? 

• Competitive Salary 
• Parental leave 
• Modern office, great working environment and culture  
• Paid external professional development and study leave   
• Employee discount and benefits portal  
• Employee Assistance Program  
• Loyalty service awards including vouchers, annual dinner and company sponsored holidays   
• Quarterly Employee Recognition Program  
• Lucrative referral bonus  

Our Story

At Empower Healthcare our purpose is to deliver exceptional care that positively impacts peoples’ lives.  
 
We have an impressive offering of services spanning Home Care, NDIS and Residential Aged Care including Occupational Therapy, Physiotherapy, Podiatry, Dietetics, Osteopathy, Massage, Speech Pathology, Allied Health Assistants and Nursing. With more than 180 exceptional clinicians across Victoria, New South Wales, Queensland, and Western Australia, we are changing lives. 
 
Our commitment is to deliver exceptional care by expert clinicians with an aim to enhance independence and improve the quality of life of the people we care for. We are here to empower everyone to live their best life. 
 
Follow the link to find out what it’s like to work at Empower Healthcare https://www.youtube.com/watch?v=Hkple4LN3cs 
 
APPLY NOW by emailing Gabriella at gabriellah@empowerhealthcare.com.au
 
At our core, we believe that everyone deserves access to high quality Healthcare, regardless of their race, gender, ethnicity, age, or any other factor. We are committed to creating an environment that is welcoming and inclusive to all. We are dedicated to removing any barriers that may limit access to our services and to promoting diversity and inclusion in all aspects of our work. 

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